Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Associate Customer Service Representative - Business Tax Sales/Use Refunds

Department of Revenue

Annual Salary: $34,999.68

DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The Business Tax Sales/Use Refunds team processes refunds for citizens and businesses of Missouri that have paid taxes in error. We strive to provide every customer with exceptional service. Team members will enjoy a non-repetitive workload where each day presents varying opportunities with different scenarios.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Process and review Sales and Use Tax Refund Applications.
• Review and respond to refund emails and telephone calls concerning refund claims and taxability questions.
• Once fully educated on refunds, our goal is to cross educate each employee on other job functions in the Sales and Use Tax Refunds and Exemptions Section.
• Employees may also be staff utilized to other areas of the Department depending upon workload.

QUALIFICATIONS:

• Possession of a high school diploma or high school equivalency certificate.
• Six (6) or more months of experience in clerical or general office support work.
• Thoroughness and accuracy in work production.
• Proficiency in data entry and Microsoft Office.
• Self-motivation and ability to meet deadlines.
• CORE COMPETENCIES NEEDED:
  
  Strategic Thinking Computer Literacy Effective Writing
  
  Self-directed Attention to Detail Clear Communication
  
  

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

Salary:

$34,999.68 per Year