911 Services Assistant

Job Description:

911 Services Assistant

Description

Requirements

MOS Code: 858A (Navy), 3000 (Marine Corps) 3E611 (Air Force)

Education and Experience: High School Diploma or GED or higher.

Licenses and Certificates: Valid Texas Class “C” Driver’s License or equivalent from another state by time of appointment. Successfully complete and obtain the American Heart Association Cardio-Pulmonary Resuscitation (CPR) Health Provider course or equivalent and Basic First Aid certifications; Emergency Medical Dispatch and Emergency Fire Dispatch courses and International Academy of Emergency Dispatch (IAED) certification; Texas Crime Information Center (TCIC) certification, to include on-line Texas Law Enforcement Telecommunications System (TLETS) certification course; and Priority Dispatch Pro-QA certification. Must obtain all certifications and complete required courses within six (6) months of assignment to Communications Division.

Successfully complete the Basic Telecommunicator Certificate Course, Crisis Communication Telecommunicator Course, and obtain Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE) within one (1) year of appointment. Temporary Telecommunicator License must be obtained within two (2) weeks of employment and maintained until permanent license is received.

All licenses and certificates must be maintained during course of employment, to include Department and Division requirements for continuing education credits.

Special Requirements: Must be a minimum of eighteen (18) years of age. Meet El Paso Fire Department pre-appointment standards including a stringent background investigation, audiogram, psychological examination and drug screening. Must be a current U.S. citizen (per requirement of TCOLE licensure).

General Purpose

Under indirect supervision, as assigned, perform a variety of tasks supporting community risk reduction, and general emergency preparedness functions, including communicable disease prevention. This classification will also serve as a training classification in preparation for processing emergency and non-emergency telephone calls. It will train employees in requesting Police, Fire, and, Medical assistance and dispatch, monitor and coordinate activities of Police, Fire, and Medical personnel using a multi-channel radio system, depending on area of assignment.

Typical Duties

Provide community outreach, public contact and customer service for fire prevention programs and general emergency preparedness functions. Involves: Collaborate in producing educational materials for ethnically and racially diverse audiences. Compile, review and disseminate materials promoting fire prevention activities and emergency preparedness, including communicable/infectious disease prevention and mitigation measures. Assist in the preparation and distribution of educational materials used in reducing community risks and promoting life-saving campaigns. Serve as a technical resource for the program. Assist in organizing meetings and presentations. Involves: Assist in organizing educational community engagement and outreach information to promote programs to the community. Coordinate activities with other agencies, and programs in order to reach the public and explain or interpret the requirements to render educational program services. Maintain records and documentation on all activities and compile reports as needed. Monitor and track customer and public contacts.

Provide general clerical tasks and functions and prepare routine documents for review and approval. Greet and assist City personnel, officials, and the public in person and over the telephone. Involves: greeting and responding to visitors and personnel in a professional manner. Use of proper telephone etiquette, respond to inquiries, take messages and forward inquiries to the appropriate party. May involve the operation of multi-line telephone system. Review and enter data, maintain records and files, databases and record keeping sources. Involves: review and verification of routine data, coding and data entry, establishment and maintenance of filing system and reports.

Perform a variety of tasks supporting test collection sites, education, and contact tracing during a public health emergency. Provide client registration and education to clients who come to a communicable disease specimen collection site. Provide outreach and cluster management for communicable diseases. Provide active contact tracing investigation and surveillance for communicable diseases. Provide support activities for isolation and quarantine facilities. Perform related duties as required.

During training as a Public Safety Telecommunicator, duties include: Attend and successfully complete classroom sessions and floor training to gain knowledge, skills and abilities necessary to perform the duties of a Telecommunicator. Involves: Process emergency and non-emergency telephone calls and dispatch, monitor and coordinate activities of emergency personnel. Dispatch and monitor police, fire and medical communications using a multi-channel radio system and enter information into computer aided dispatch (CAD) system. Provide accurate and understandable directions to citizens, field personnel, and other law enforcement agencies and ask relevant questions to ascertain type of call for service. Monitor a variety of electronic equipment and radio channels. Perform related incidental duties contributing to realization of unit or team objectives as required.

General Information

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Note: This is an unclassified contract position.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

Determined by agreement

Closing Date/Time: 8/5/2025 11:59 PM Mountain

Salary:

$38,908.69 - $56,806.68 Annually