Water Waste and Backflow Project Specialist (Project Specialist Hourly)
City of Palo Alto Palo Alto, California, United States
- Location: Palo Alto, California, United States
- Categories: Project Management, Sanitation and Solid Waste, Water and Wastewater Treatment
- Job Type: Full Time
- Posted: Aug 01, 2025
Job Description:
Water Waste and Backflow Project Specialist (Project Specialist Hourly)
Description
DescriptionAre you passionate about Earth's precious resource, water? Do you want to help conserve and protect this vital resource?
The City of Palo Alto's Utility Department is seeking a passionate individual who can lead the Water Waste Program and assist the Cross-Connection Control Program. As the leader in the Water Waste Program, you will have the responsibility to educate the public, perform excellent customer service, and resolve all water waste concerns. In addition, while assisting the Cross-Connection Control Program, you will play an integral role in helping the City remain compliant with State regulations regarding backflow protection. This position is unique in that you will be partly in the field and in the office depending on that day's priorities.
Ideal Candidate Qualifications
- Minimum of 2 years experience working with the public, providing customer service, and handling customer complaints.
- Proficient with basic computer programs (such as the Microsoft Office suite) for logging, tracking and reporting on activities.
- Can work well independently and collaborate with a team.
Schedule: Monday - Friday, 7AM - 3PM, start and end time can be flexible.
Essential Duties
- Investigate and respond to customer inquiries and complaints concerning water waste, drought regulations, water conservation cross- connection control, questions including rebates and programs, and follow up regarding past complaints.
- Inspect properties for water waste and cross-connection control concerns.
- Educate the community on current water supply conditions, drought response activities, and current cross-connection control policies.
- Prepare reports on investigation of complaints describing the situation, location, and final outcome.
- Coordinate activities with Public Works, Community Services, Police, and other departments.
- Respond to various questions from the public and other agencies regarding water waste, City's drought response initiatives, and Cross-Connection Control Program.
- Provide exceptional customer service to those contacted in the course of work.
- Works independently as well as collaboratively on a team.
- Perform related duties as assigned.
Supplemental Information
Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's LiveApplicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.
The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
This is an SEIU Hourly (limited-benefits) position that is budgeted to not exceed 1,000 hours per fiscal year.
City of Palo Alto offers the following benefits to those in a SEIU Hourly position:
Medical Stipend
$3.80 effective the pay period including July 1, 2024.
Sick Leave
Earn .03 hour of sick leave for each hour worked.
Retirement
City of Palo Alto PST (Part-time, Seasonal & Temporary Employees) Retirement Plan
Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.
Closing Date/Time: 8/14/2025 11:59 PM Pacific