Associate Eligibility Specialist - Call Center

Job Description:

Associate Eligibility Specialist - Call Center

Description

.

Job Posting Closes at 11:59PM on:
08/06/25
Division:
Community Assistance Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Jefferson County invites you to apply for the call center Associate Eligibility Specialist. This position provides you the opportunity to work for a county that's thrives on working collaboratively and overcoming challenges. The Associate Eligibility Specialist provides advanced level customer services and support to Human Services staff and clients.

Schedule :

This position will work remotely, four days a week from 7:00am - 5:30pm (Monday-Thursday). You will be asked to come on-site for required in-person meetings, training and occasional technical support.

Compensation :

Hiring Range: $22.00-$23.00 USD Hourly

Compensation will be determined based on education, experience, and skills.

*Please note that you must be a Colorado resident at the time of hire to be considered for this position*

Benefits : Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more . For more information, c lick Here for our Total Rewards summary.

As an employer of choice, we hope you will feel welcome here. The inclusive environment and culture of dignity and respect are what makes this organization so unique. We appreciate that staff uphold our mission and help provide opportunities for our customers to succeed.

The Eligibility Specialist Associate is responsible for :

• Initiatesnew applications for assistance .Reviewsapplicationsfor completeness.Performs data entry into CBMS to initiate application to prepare for Eligibility Specialists. Forward information to other program areas as needed.Schedulesappointments and assigns cases to specialists. Completesscreeningdocumentfor Family Medicaid only applicationstoaccurately assess whether all verifications have been received. Color codesall Family Medicaid only applications based on whether they are ready to be processed. Log all applicationsensuring accuracy.Make referrals to appropriate services and assistance available in the agency and community when appropriate .
  
• Screenscustomersfor initial eligibility. Researches case files on audit list, locates case files,andreviewsfiles forrequiredinformation.Copiescase files, and communicateswithstaffto assist in file location and preparation. Prepares documents for mailing;downloads and scans case files for delivery to a variety of different state level agencies and county auditors; anddelivers physical case files within the agency after completion of audit. Prepares, pulls, and logs cases for internalqualityassurance. Directly assists auditliaison for all state and county level audits.
  
• Assist in determining eligibility for needy newborns. Receives information from area hospitals and medical providers to document birth of children;reviewsinformation to ensure accuracy; entersdata into CBMS;andcommunicateswith Lead Workers to ensure case is processed correctly.
  
• Transfer cases from other counties to the appropriate worker , monitors weekly reports, requeststhe creation of case files, communicateswith staff regarding case files.
  
• Maintain case file storage, obtaining information from other agency databases which assists in eligibility determination (screen prints), copying, faxing, requesting files, date stamping all incoming paperwork from clients and providing receipts to verify paperwork was submitted . Requesting interpreter services. Gather confidential documentation and verification supplied by applicants and recipients of financial and medical assistance relevant to the initial and continuing eligibility. Verifiesoriginal documents for Medicaid and Colorado Works programs. Completesforms for EBT card requestsforcustomers to access their benefits.
  
• Other duties and responsibilities as assigned.
  

Qualifications:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minim um Qualifications:

• High school diploma or equivalent
  

Preferred Knowledge, Skills and Abilities:

• Strongly preferred: One or more years of e xperience in determining eligibility in Medicaid and SNAP benefits utilizing the Colorado Benefits Management System.
  
• Experience in customer service and de-escalation techniques.
  
• Data entry experience in complex computer databases.
  

Skills and Qualities for Success in this Role:

• A genuine passion for assisting community members, with the ability to embody the mission, vision, and values of the County and Human Services.
  
• Proficiency in understanding and applying county, state, and federal regulations, while accurately inputting data into complex computer databases.
  
• Strong focus on accuracy and detail when utilizing complex computer systems.
  
• Excellent communication skills to guide customers through the system and clarify program requirements.
  
• Strong organizational abilities and a commitment to meeting deadlines.
  
• Capability to engage in difficult conversations with customers, particularly when outcomes are not favorable.
  
• Ability to thrive in a fast-paced Call Center environment with frequent changes to program rules and guidelines.
  

• Additional Job Information:
  
  
  • Please note that supplemental questions requiring a written response will serve as a writing sample.
    
  • Criminal and MVR Background checks are required for every position.
    
  • Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
    
  • In any materials you submit , you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
    
  • All Jefferson County Employees must apply through their internal profile.
    
  
  
  

How to Apply:



Applications will be accepted electronically at Jefferson County Colorado Career Opportunities .



Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal .



For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs



Questions: County Recruitment Team: 303-271-8400 or CareerTalent@Jeffco.us

Education:
GED, High School Diploma
Experience:
Work Experience: No Experience

Certifications:

Languages:

Category:
Health & Human Services

Salary:

$22.00-$23.00