Customer Service Manager

Job Description:

Customer Service Manager

Description

Customer Service Manager (Motor Vehicle Bureau)

Department of Revenue

Salary: $47,988.00

DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

Why you’ll love this position:

This senior-level supervisory position will allow you to use your leadership skills to oversee the customer service function. If you love supporting a team and utilizing your knowledge, skills, and abilities to serve the residents of Missouri, then this job is for you!

What you’ll do:

• Manage approximately 10 to 15 employees.
• Gather and analyze data related to the quality and performance of customer service team members.
• Hold monthly Engage conversations while providing coaching and training opportunities to help team members improve in their current roles and position themselves for future success.
• Monitor employee leave balances and leave requests.
• Exercise independent judgment and initiative within established laws, policies, and procedures to resolve complex transactions.

All you need for success:

Typical Qualifications

• Must have the ability to communicate clearly and concisely in writing and when speaking to explain laws, policies, and procedure to team members and the citizens of Missouri.
• 5-7 years of relevant customer service experience and 2-4 years of supervisory experience .

Preferred Qualifications

• Knowledge and understanding of Motor Vehicle and Marine titling and registration laws, policies, and procedure.
• Knowledge of supervisory practices.
• Ability to train, supervise, and evaluate staff.
• Ability to evaluate processes and make policy recommendations.
• Training, certification, and/or education in continuous process improvement programs such as Lean Six Sigma as well as completion of Missouri Way, Leadership Academy and similar programs is preferred

If you have questions about this position please contact:

Department of Revenue Human Resources and Total Rewards at (573) 751-1291.

Salary:

$47,988.00 per Year