Emergency Communications Operator (911 Dispatcher)

Job Description:

Emergency Communications Operator (911 Dispatcher)

Description

Overview

One Agency, One Mission: Public Safety
Make a positive impact every day in the lives of people in Larimer County! The Larimer County Sheriff's office is seeking skilled listeners and communicators to join our team as Emergency Communications Operators (911 Dispatchers). We are looking for people that can multitask, work well under stress, and exercise good judgement in emergency situations. This position is provided with thorough training to get you ready to answer emergency calls. You'll work with deputies and agencies across northern Colorado to provide help and support to callers.

In this position, you'll receive and transmit routine and emergency telephone, radio, and computer messages and dispatch required law enforcement, fire, and/or ambulance personnel and equipment. You'll maintain continual radio contact with all on-duty personnel responding to calls or initiating calls.

*Starting pay range for this position is $30.1560/hour - $36.1872/hour.

Responsibilities

What You'll Be Doing:

• Receive incoming 9-1-1 hardwire and cellular telephone calls, non-emergency phone calls, inter-office phone calls, and ring-down lines; obtain pertinent information, prioritize calls, takes messages for duty personnel, and transfer callers.
• Dispatch necessary emergency personnel including law enforcement units, fire departments, ambulance departments, and other agencies as needed.
• Maintain radio contact with units on assignments.
• Send, receive, record, and disseminate teletype information from the state and national computer; maintain NCIC/CCIC certification.
• Enter data into computer systems or databases; look up information in database; create basic word processor documents and enter data into spreadsheets; use email to communicate.
• Read maps and verbally describes detailed directions via radio or phone.
• Maintain access and dissemination of confidential information.
• Perform extensive computer work for criminal histories, background checks, previous contacts, warrants, officer safety information, etc.
• Monitor building security alarm system, national warning phone, radio equipment, phone equipment, and all other essential job-related equipment.
• Compile data and maintain records of emergency recorded, equipment and personnel dispatched, and dispositions of emergencies.
• Coordinate search and rescue efforts, disaster emergencies, motorized patrol units, and prisoner relays.

View full job description at https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Emergency_Communications_Operator

What We're Looking For:

• Proven track record of upholding honesty and integrity in decision-making
• Excellent customer service and communication skills
• Self-motivated, quick learner with extreme attention to detail while embracing technology
• Someone who can routinely keep track of and finish multiple tasks in a fast paced environment
• Wiling to work shift work and overtime

Qualifications

To move forward in the hiring process, candidates must meet the required minimum qualifications. That said, we encourage you to think about your unique background and skills before applying. People often underestimate how their experiences match up with a role’s needs. We encourage you to apply if you meet the minimum qualifications and believe your skills and perspective can add value to this position.

• Must be able to type 40 wpm with accuracy.
• High School diploma or GED required.
• Possession of, or ability to obtain, CPR and EMD certification required.

Benefits:

Here’s what Larimer County offers for all Regular, Limited Term, and Appointed positions:

• Medical, Dental, and Vision benefits

• FSA or HSA (depending on the medical plan)

• Short and Long-Term Disability

• Employee Assistance Program

• Basic Life/AD&D Insurance

• Accident and Critical Illness Insurance

• Retirement Plan 401(a) with employer match

• 457(b) Deferred Compensation

• Generous paid time off, including vacation, sick leave, and holidays

Dive deeper into the details by visiting https://www.larimer.gov/hr/benefits

Supplemental Information

Schedule:

• Shift work is required, including working days, nights, weekends, and holidays.
• Current shifts: 6am-4pm/10am-8pm/4pm-2am/8pm-6am, working one end of the week or the alternate (Sun-Wed) or (Wed-Sun). In the event of an emergency event like a wildfire, shifts can go to 12 hour schedules. Schedules are subject to change.

Hiring process steps to include, but not limited to :

• Complete online application
  
• Typing test
  
• Online simulation test
  
• Pre-Employment Questionnaire
  
• Oral bard interview
  
• Full background investigation
  
• Sit along in Dispatch
  
• Polygraph examination
  
• Leadership interview
  
• Written psychological exam
  
• Pre-employment medical exam and drug screen
  
• Leadership final approval
  

Applicants must meet all of the following:

• Must be legally authorized to work in the United States
  
• Cannot have a felony conviction
  
• No convictions involving domestic violence
  
• No use of illegal drugs within the past five years
  

An offer of employment is contingent upon the successful completion of required pre-employment checks and testing. As marijuana is an illegal substance under federal law, testing positive for marijuana (medical or otherwise) or any other substance for which the county tests will result in the contingent offer of employment being revoked. Successful completion of the drug screen is defined as obtaining a negative result. The Sheriff’s Office prohibits possession and use of marijuana by employees under any circumstances and expects employees to comply with federal law.

***For current Sheriff's Office employees***
In order to be considered, you must get a Letter of Support from your chain of command and submit the Letter of Support with your application .

Please use the following process for your Letter of Support:
Submit your Letter of Intent to your direct supervisor.
Your direct supervisor will then write a Letter of Support and route that Letter of Support through your chain of command.
Your next level supervisor/manager endorses your direct supervisor's Letter of Support.
Your mid-level manager then endorses your Letter of Support.
Your Division Commander then endorses your Letter of Support.
Submit your fully endorsed Letter of Support along with your application.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.

Recruitment Contact: Email Rachel Nye nyerm@co.larimer.co.us or call 970-498-5510.

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Accounts / Health Savings Account
• Short and Long Term Disability.
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Paid time off including vacation, sick and holidays.

Click here to view information on Larimer County's Benefits.

Salary:

$62,732.80 - $87,796.80 Annually