Patient Services Specialist - Student Health Services

Texas Tech University Health Sciences Center Lubbock, TX

Location: Lubbock, TX
Categories: Public Health
Job Type: Full Time
Posted: Aug 03, 2025

Job Description:

Patient Services Specialist - Student Health Services

Description

Patient Services Specialist - Student Health Services
41789BR
41789BR

Position Description
Student Health Services at Texas Tech University is the on-campus medical care clinic exclusively for Texas Tech students. The mission of Student Health Services is to proudly provide compassionate, high-quality and accessible healthcare to Texas Tech students. This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions
The Patient Services Specialist will help support the mission of Student Health Services by:

Supporting the department's success by verifying and researching various insurance tasks generated by our registration software.
Serving as the initial impression of our clinic by greeting patients with compassion, enthusiasm, and respect.
Providing education to patients on our services.
Listen carefully to patient needs presented face to face or over the telephone and communicate clear and accurate information in response.
Attending Red Raider Orientation (Freshman/Transfer Orientation) and professionally representing Student Health.
PSS has additional leadership duties as determined by the PSS Supervisor and will be expected to mentor and train PSS to meet departmental goals and initiatives.

Student Health Services is an exciting place to work. It is a fast-paced, team-oriented environment where patients always come first. The Patient Service Specialist must demonstrate excellent communication skills, training ability, effective problem solving, and professionalism. The patient services specialist must also be able to keep calm under pressure and be comfortable working with providers and nurses.

Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=895117

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

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Patient Services Specialist - Student Health Services