Guest Permit and Communications Coordinator

Job Description:

Guest Permit and Communications Coordinator

Description

Job Summary

Under general direction, this position oversees the coupon code process and cashless permit processing. Provides administrative support for departments utilizing coupon codes. Acts as the primary liaison with the campus community for guest parking. Provides regular coordination and guidance with the campus parking cross-functional

team that includes Parking Administration, Cashiers, Financial Management Information Systems (FMIS), Events and Enforcement regarding permit details and communications. Creates, manages and analyses the master permit grid and the annual communication plan and communication activities.

Key Responsibilities

• Oversees the campus-wide guest permit process and acts as the primary liaison for all customer issues relating to guest parking, coupon codes and maintenance. Processes coupon codes and virtual permits requested for all on campus and off campus constituents.
• Creates the parameters for all campus-wide permits, oversees the details and manages the updates for the master parking permit list.
• Creates and coordinates mass communications addressing permits, coupon codes, and other parking related topics. Track the timing during the fiscal and academic years to ensure messaging is delivered in a timely manner to the campus community in order to allow them time to plan financially.

Knowledge Skills and Abilities

Understand multiple complex systems/programs including but not limited to Various Coupon Codes, T2 live production and non-production, DocuSign parking related forms, PeopleSoft, Digital Iris, etc. Advanced Proficiency in computer operating systems, including Microsoft Excel, Microsoft Word, Microsoft Outlook. Experience with automated finance, HR & Parking systems preferred. Excellent interpersonal communications skills including the ability to work with individuals at all levels in the campus community. Demonstrated ability to create and maintain complex spreadsheets and accurately enter data. Ability to analyze data for trends and provide recommendations for improvements to Operations Manager and Director. The ability to work independently, prioritize assignments, and meet deadlines.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to five years of administrative support experience required.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

Parking Administration

Classification

Administrative Support Coordinator II

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $4,058 - $4,505 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,058 - $6,653 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu .

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Advertised: Aug 02 2025 Pacific Daylight Time
Applications close: Aug 16 2025 Pacific Daylight Time