Information Systems Technician I/II--Communications

Job Description:

Information Systems Technician I/II--Communications

Description

Position Information

We are looking to fill one Information Systems Technician position with an emphasis on low-voltage infrastructure.

The role encompasses a wide range of technical responsibilities, including structured cabling tasks such as pulling, terminating, labeling, and testing Cat 3, Cat 5e, Cat 6, and T1 cables, while ensuring accurate documentation of pathways and ports. It involves implementing best practices for cable management, including proper dressing, tray and conduit routing, and maintaining detailed as-built records and circuit diagrams. The position also includes installing and repairing 12V DC circuits, antennas, and RF cabling in fire trucks, police vehicles, and other City fleet assets. Additional duties involve basic fiber optic work such as patching, cleaning, inspection, and splice preparation, as well as assisting with loss testing and troubleshooting. The role supports security and access control systems by pulling and terminating cabling for cameras, door controllers, intercoms, and other low-voltage systems. It also includes supporting radio technicians with coax terminations, SWR checks, and basic fault isolation. Collaboration with IT, Facilities, and external vendors, along with a strong focus on safety, is essential to ensure efficient and secure operations.

Under immediate (Information Systems Technician I) or general (Information Systems Technician II) supervision, performs a variety of technical duties in support of the City's information systems; provides technical desktop support to users; troubleshoots hardware and software problems associated with the City's computers, telecommunication, security systems, and related equipment; installs hardware equipment and software applications; performs network backups; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; performs database administration; and performs related duties as assigned.

Receives immediate (Information Systems Technician I) to general (Information Systems Technician II) supervision from the assigned supervisory or management personnel. Exercises no direct supervision over staff.

Job Description

Information Systems Technician I: This is the entry-level classification in the Information Systems Technician series. Initially under close supervision, incumbents learn and perform routine City information systems, operations, practices, and procedures. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Information Systems Technician II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Information Systems Technician II: This is the fully qualified journey-level classification in the Information Systems Technician series. Positions at this level are distinguished from the Information Systems Technician I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Positions in the Information Systems Technician class series are flexibly staffed; positions at the Information Systems Technician II level are normally filled by advancement from the Information Systems Technician I level; progression to the Information Systems Technician II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Information Systems Technician II level.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations where appropriate so qualified employees can perform the essential functions of the job.

Positions at the Information Systems Technician I level may perform some of these duties and responsibilities in a learning capacity.

• Moves and sets up workstations; installs computer terminals, data connections, and telephones; installs desktop equipment, software, and network operating systems; installs emulation software and wiring connections to the City's network; installs, maintains, and troubleshoots voice connections, cabling, instruments, and switches; tests and certifies each installed connection, including cellular phones, tablets, and mobile computers in public safety vehicles; works with various vendors to support these systems.
• Services existing electronic equipment requiring repair or complex preventive maintenance; performs scheduled upgrades to existing personal computer systems and other devices.
• Evaluates and diagnoses computer hardware and software problems associated with the City's computers and related equipment; performs diagnostic testing; repairs equipment; establishes equipment maintenance schedules.
• Installs, designs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
• Performs routine tasks of local area network (LAN) and wide area network (WAN) administration; assists users in LAN and WAN procedures and programs and in efficiently accessing network resources.
• Builds, configures, and implements application servers; performs systems and server maintenance checks and back-ups; generates, reviews, and maintains reports and logs to evaluate system information.
• Assists users with operational questions or problems and in the use of computer software applications related to specific departmental activities; provides new user training and ongoing support to keep all end users apprised of changes and upgrades to department computer systems and databases.
• Researches, analyzes, designs, and implements changes to departmental databases and other programs.
• Serves as a technical resource for maintaining, enhancing, and upgrading the department’s current and long-term computer system operations.
• Performs research and tests available computer products, analyzing the relevance of different types of software to department functions and requirements.
• Performs systems and server maintenance checks and back-ups; generates, reviews, and maintains reports and logs to evaluate system information.
• Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Coordinates with vendor representatives to resolve problems with system applications and with troubleshooting, repair, and maintenance; works with software providers to accomplish specific maintenance and modifications.
• Researches, evaluates, and purchases computer equipment and supplies; maintains inventory; tracks and receives a variety of computer systems and telecommunications equipment, software applications, supplies, training materials, and related needs adhering to established purchasing policies.
• Enforces information technology operational policies and procedures.
• Stays abreast of current trends and developments in the field of computer software programs and networking systems on a variety of hardware operating systems.
• Observes and complies with all City and mandated safety rules, regulations, and protocols.
• Performs other duties as assigned.

Qualifications

Positions at the Information Systems Technician I level may exercise some of these knowledge and abilities statements in a learning capacity.

Knowledge of:

• Basic principles and practices used in the operation, troubleshooting, maintenance, and administration of personal computer operating systems, personal computer system hardware, mobile computing systems, and related software systems.
• Personal computer and network system application software packages and hardware peripherals.
• Computer hardware, software, network technology, and operating system products.
• Techniques and methods of computer hardware and software evaluation and implementation.
• Theory and design of information technology.
• Principles of database management and systems development.
• Local area network (LAN) and wide area network (WAN) design, operations, and support, such as printers, modems, scanners, routers, switches, and other network devices and various applications.
• Troubleshooting, configuration, and installation techniques.
• City and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Analyze, diagnose, and troubleshoot information technology networks, servers, and systems and workstation hardware and software using logic to solve problems.
• Operate, install, maintain, configure, and troubleshoot a variety of highly technical computer equipment and peripherals.
• Analyze and evaluate data, formulate proposals, and implement computer system plans.
• Establish and maintain a computer maintenance schedule.
• Learn to use new and existing software and hardware.
• Present effective training programs and train users in the application and use of computer hardware and software.
• Compose clear and concise system procedures, correspondence, and reports.
• Make accurate arithmetic, financial, and statistical computations.
• Establish and maintain a variety of filing, recordkeeping, and tracking systems.
• Learn and understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education :

• Equivalent to completion of the twelfth (12 th ) grade, supplemented by college level coursework in computer science, information technology, or a related field.

Experience:

• Information Systems Technician I: None required.
• Information Systems Technician II: Two (2) years of increasingly responsible experience performing technical support and network administration on personal computers and peripheral equipment, including software administration.

Licenses and Certifications:

• Possession of a valid California Driver’s License, to be maintained throughout employment.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Environmental Conditions

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The City of Chico offers a wide range of employee benefits. Benefits are subject to negotiations with employee organizations and may vary with individual bargaining units. For a summary of benefits, please visit the City of Chico website at: City of Chico - Employee Benefits

Closing Date/Time: 8/17/2025 11:59 PM Pacific

Salary:

$43,472.00 - $77,459.20 Annually