Customer Service Representative

Job Description:

Customer Service Representative

Description

Customer Service Representative

Department of Revenue

DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs

Why you’ll love this position:

This mid-level position processes a variety of complex documents related to motor vehicle and driver licensing refund requests and assists customers across the state of Missouri. The Department of Revenue offers many opportunities for career development and growth and a generous benefits package.

The State of Missouri is an equal opportunity employer.

What you’ll do:

• Interpret and explain rules, regulations and policies to customers

• Assist state taxpayers in a quick and efficient manner

• Issue refunds for the overpayment of motor vehicle and driver license taxes and fees

• Apply a variety of laws, rules, policies, procedures and program requirements to verify eligibility of refunds

Typical Qualifications :

Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work

Preferred Qualifications :

• 2-4 years of experience in motor vehicle and driver license policies and procedures

• Upbeat and positive attitude

• Ability to clearly communicate with customers over the phone or via written correspondence

If you have questions about this position please contact:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

Salary:

$37,799.76 per Year