Utilities Assistant - Customer Service (Limited Term)*

Job Description:

Utilities Assistant - Customer Service (Limited Term)*

Description

Position Overview

*The 14-day in-house notice is incorporated in this job announcement.

The City of Henderson announces an examination to create an eligibility list and to fill two (2) vacancies for the classification of Utilities Assistant (Customer Service) in the Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to six (6) months or up to one (1) year, depending on employment status.**

Under direct supervision, performs entry-level and supportive duties within the Customer Service, Billing, and Collections section of the Department of Utility Services; provides clerical and administrative support to Customer Service Specialist I & II staff; assists with routine inquiries and account maintenance tasks relating to City utility services, and performs related duties as assigned.

Limited-Term Position Information:

Due to the implementation of a new Citywide initiative, the City of Henderson developed the Utilities Assistant classification to assist with job duties and tasks related to the project.

Candidates selected to fill these positions will be classified as full-time employees as defined in the Teamsters contract. However, the Utilities Assistant (Customer Service) positions are limited-term positions and are only approved through June 2028 at which time the Utilities Assistants will be removed from the staff complement. Individuals holding these positions at the end of the approved period will have rights as outlined in the “reduction in force” language in the Teamsters contract.

Please see the “Benefits” tab linked to this job announcement to review the benefits associated with these positions.

** NOTE TO CURRENT EMPLOYEES:

• Pursuant to the Teamsters collective bargaining agreement, full-time non-probationary employees successfully completing the assessment process will be placed on an eligibility list to be used to fill vacancies in this classification for up to six (6) months.
  
• Probationary full-time, part-time, temporary employees, and external candidates who successfully complete the testing process will be placed on separate list(s), which may be used to fill vacancies for up to one (1) year. If the vacancy is not filled by full-time non-probationary employees, the separate list(s) may be utilized.
  

Click here to familiarize yourself with the job and its physical requirements.

Click here to learn more about the Department of Utility Services.

Click here to see what it’s like to live in/visit Henderson.

NOTE: External candidates, probationary full-time, part-time, and temporary City of Henderson employees will start at the first step of the salary range, if selected.

Minimum Qualifications

• Graduation from high school or the equivalent
• One (1) year of full-time work experience in performing general clerical or customer service duties involving direct contact with the public in an office setting
• Skill in typing sufficient to type 25 net words per minute at the time of application
• Note: An equivalent combination of related education, experience, and training may be considered
• Employee will be expected to complete assigned training courses through the City of Henderson's learning management system

Required Documents/Assessment Information

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application

ASSESSMENT DATES:
Skills-Based Keyboarding Examination* (Pass/Fail) - Candidates will have a minimum of 48 hours to complete the virtual assessment. Invitations will be sent at the closing of this announcement.
(Candidates Who Meet Minimum Qualifications)

*Candidates will be required to pass the keyboarding portion of the assessment process based on the number of net words per minute (WPM) listed in the minimum qualifications. Please click here for more information on our keyboarding examination and to access the practice test.

Virtual Performance Examination (Weighted 100%) - Candidates will have a minimum of 48 hours to complete the virtual assessment. Invitations will be sent at the conclusion of the Keyboarding Examination.

(Best-Qualified Candidates Who Pass the Keyboarding Examination)

Selection Interview - Wednesday, September 03, 2025

(Top-Scoring Candidates)


All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.

Selection Process

The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.

City of Henderson, Nevada
Teamsters Contract Benefits Summary

HEALTHCARE AND INSURANCE

• Health Insurance: Medical, Prescription, Dental, Vision through Teamsters Local #14 Health Trust
• Medical Benefit Allowance to offset monthly insurance premium to a $0 Out-of-Pocket Cost
• Employer paid Long Term Disability - Up to 60% of Base Wage If Approved
• Employer paid Term Life Insurance / AD&D - $50,000 Life Insurance on employee
• Health Trust paid Life Insurance - $25,000 for Employee and $10,000 for active Dependents
• Employee Assistance Program - 8 Free Visits for Employee and Family Members in the Household
• Medicare - Employee and City each pay 1.45%

RETIREMENT

• Employer paid membership in the Nevada Public Employees Retirement System (PERS)
• No Social Security tax on employee's wages
• Retirement Health Savings (RHS) program - Employer contribution of 1.7% of base wage

PAID LEAVE

VACATION

• Employee credited with 19 hours of annual leave at the end of the first six (6) months of employment. Annual leave will accrue from month 7 to month 12 at 3.167 hours per month (total 38 hours first year of employment).
• Accrued at 9.5 hours per month after first year through fifth year; 12.67 hours per month sixth through twelfth year; 15.83 hours per month upon completion of twelfth year and beyond

SICK LEAVE

• Accrued at 9.5 hours per month from date of hire

BEREAVEMENT LEAVE

• Three consecutive days of leave, with pay, per occurrence, to attend funeral for immediate family member; increased to one work week when funeral is held 400 statute miles or more from City of Henderson

HOLIDAYS

• 13 paid holidays per year
• Two (2) floating holidays per year
• The ability to bank holidays, up to 228 hours, that fall on an employee’s regularly scheduled day off

WORK WEEK

• Four-day, 9.5-hour workday, 38-hour work week
• Three-day, 12-hour workday, 38-hour work week for certain positions

UNIFORM ALLOWANCE

• Uniform Allowance - $85.00 per month to employees required to wear a uniform, or $115.00 if required to wear fire retardant clothing
• A $175.00 shoe allowance is provided on an annual basis to those employees required to wear ANSI Z41-1991 or above rated safety shoes

VOLUNTARY BENEFITS

• IRC 457 Deferred Compensation Plan
• IRC 401aDeferred Compensation Plan - new/hireemployees only
• IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care
• Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity
• Auto and Home Insurance
• 529 College Savings Plan
• Supplemental Term Life Insurance
• Legal Insurance
• Pet Insurance
• Identity and Credit Protection
• PerkSpot Employee Discounts Program
• Long Term Care + Life Insurance

NOTE: Benefits subject to change based on future collective bargaining agreement updates, changes to any applicable legislation, and changes to elements of the City’s voluntary benefits program

Revised 03/24

Closing Date/Time: 8/20/2025 3:00 PM Pacific

Salary:

$26.34 - $30.16 Hourly