Department Interface I/II/III
City of Orlando Orlando, Florida, United States
- Location: Orlando, Florida, United States
- Categories: Information Technology and Communication Services
- Job Type: Full Time
- Posted: Aug 08, 2025
Job Description:
Department Interface I/II/III
Description
Salary Range$28.28-$36.07
Job Posting End Date - Applications will no longer be accepted starting
08-22-2025
Job Summary
Salary:
Department Interface I - $25.21 - $32.15
Department Interface II - $26.63 - $33.95
Department Interface III - $28.28 - $36.065
Performs professional and technical work providing information and helping resolve user problems regarding department systems. Acts as an interface between the business and IT personnel to support the unit’s technology needs. Represents user area in all system enhancements and design activities. Reviews user requests and conducts data-gathering interviews. Documents business specifications and manages technology projects until completion.
Minimum Qualifications:
Department Interface I: Bachelor’s Degree in Technology or Business Management or related field and six (6) months technology-based customer service experience; or an equivalent combination of education, training, and experience. Must pass police background investigation. CAPM or PMP certification preferred.
Department Interface II: Bachelor’s Degree in Technology or Business Management or related field and two (2) years technology-based customer service experience; or an equivalent combination of education, training, and experience. Must pass police background investigation. CAPM or PMP certification preferred.
Department Interface III: Bachelor’s Degree in Technology or Business Management or related field and four (4) years technology-based customer service experience; technology-based customer service experience; or an equivalent combination of education, training, and experience. Must pass police background investigation. CAPM or PMP certification preferred.
Additional Qualifications for Promotion:
Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.
Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:
- Two (2) years of direct experience for an associate degree;
- Four (4) years of direct experience for a bachelor's degree;
- Six (6) years of direct experience for a master's degree; or
- Nine (9) years of direct experience for a doctoral degree.