Community Services Worker - Ambulatory Care

Job Description:

Community Services Worker - Ambulatory Care

Description

Description

THE DEPARTMENT: Ambulatory Care is a system of primary care and specialty care medical clinics conveniently located throughout the County of Ventura. These clinics provide care on an outpatient basis at all levels. Our dedicated team of healthcare professionals offer a range of services tailored to meet the specific needs of our community members experiencing homelessness- from basic medical care and preventative screenings to mental health support, addiction services, social services, shelter, and basic needs. Through partnerships with local agencies, we aim to provide medical treatment and support in navigating the complex challenge of homelessness. We foster a safe and welcoming environment where every patient feels valued, respected, and is treated with dignity and compassion.

THE POSITION: Under immediate supervision, the Community Services Worker assists professional staff in providing transportation, referral, translation and program related services to culturally, economically, physically or mentally impaired or disadvantaged individuals in the community; and performs other duties as required.

THE IDEAL CANDIDATE: The ideal candidate for this is a compassionate, community-oriented individual with experience or education in public service, social sciences, or a related field, and a demonstrated commitment to serving diverse, underserved, and homeless populations. They are skilled in building rapport with individuals from a variety of cultural, social, and economic backgrounds and are adept at providing supportive services such as client transportation, translation, outreach, and referrals to medical, legal, housing, and employment resources. The candidate is knowledgeable about local community structures and resources, understands the unique challenges faced by homeless individuals, and is effective in addressing barriers to care by linking clients to both internal and community-based programs. They are organized, dependable, and capable of documenting services, conducting basic health screenings, and leading group presentations on health, nutrition, and life skills. Bilingual ability. A strong ability to work independently and collaboratively within a care team are highly desirable.

WHAT WE OFFER:
The County of Ventura offers an attractive compensation and benefits package. Aside from our base salary range, an employee within this position may also be eligible for the following:

• Educational Incentive - An educational incentive of 2.5% for completion of an associate's degree, 3.5% for completion of a bachelor's degree, or 5% for completion of a graduate's degree.
• Bilingual Incentive - Incumbents may be eligible for bilingual incentive depending upon operational need and certification of skill. Proficiency levels by exam are $0.69/hour (Level I), $1.00/hour (Level II), or $1.32/hour (Level III).
• Merit Increases - New employees are eligible for an initial 5% merit increase upon completion of at least 1,040 hours (approximately 6 months) assuming work meets satisfactory standards. Subsequent merit increases will be upon completion of each additional 2,080 hours (approximately one year) from the initial merit increase.
• Deferred Compensation - Eligible to participate in the County's 401(K) Shared Savings Plan and/or the Section 457 Plan. If you participate in the County sponsored 401(K) plan, the County will match a part of your contribution up to 3% of your salary, on a per pay period basis. Following five (5) years of continuous County service, an additional 2% non-elective contribution will be made to the 401(K) plan.
• Health Plans - you are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance.
• Flexible Spending Accounts - Pre-tax benefit towards eligible medical, dental, and vision care expenses.
• Pension Plan - Participate in the County's defined benefit pension plan that provides lifetime payments to retirees. Members are "vested" after attaining five years of retirement service credit. If eligible, you may establish reciprocity with other public retirement systems such as CalPERS.
• Holidays - 12 paid days per year which includes a scheduled floating holiday.
• Additional Benefits - Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program.
• To learn more about the benefits, please follow the link below: https://vcportal.ventura.org/CEO/HR/MOA/docs/SEIU_MOA_2022-2025.pdf

VETERAN’S POINTS: This is a trainee/entry level classification, and Veteran’s Points may apply to eligible candidates.

DEPARTMENT/AGENCY: Health Care Agency - Ambulatory Care

Community Services Worker is represented by the Services Employees International Union (SEIU) and is eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary, Fixed-Term), Intermittent and Extra Help vacancies for this position only. There is currently one regular full-time vacancy within Ambulatory Care

TENTATIVE SCHEDULE:

OPENING DATE: August 8, 2025

CLOSING DATE: August 22, 2025, at 5:00 p.m.

Examples Of Duties

Specific assignments vary according to the program assigned but may include all or a combination of the tasks described below:

• Answers inquiries and explains agency/program policies to individuals and groups within the community;
• Provides translation and/or services, schedules appointments, purchases food and supplies for clients who are physically or mentally impaired;
• Refers individuals and families to available community educational, medical, legal and employment resources; follows-up on referrals or appointments scheduled;
• Drives County vehicles to pick up or deliver clients or supplies; or may travel to various sites throughout the County to meet with community members or OneStop events within the County;
• Keeps records of clients served, payments received and clinic activities; orders supplies, and prepares routine reports;
• Conducts community outreach to provide information on health-related topics and services;
• Keeps up to date on health program guidelines and requirements and assists in enrolling patients in programs;
• Meets productivity and quality goals set by agency;
• Addresses barriers to care by linking patients to internal and community resources;
• Participates in care team huddles, meetings, and required training;
• May lead group presentations and workshops on specialized topics including substance abuse, home management skills, job skills or health and nutrition to help individuals and families develop a healthier or more self-sufficient lifestyle;
• May supervise clients during approved visitations or activities;
• Assists with case management of Health Care for the Homeless; inputting client data into Homeless Information Management System (HIMS); and
• Performs other related duties as required.

Typical Qualifications

These are entrance requirements to the exam process and ensure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE:

Any combination of education and experience which has led to the acquisition of the required knowledge and abilities. The required knowledge and abilities also can be obtained by:

One (1) year of public service experience in providing services to the general public or equivalent experience/education.

Note: Public services are those services provided to the general public by a public non-profit community service organization or a government entity.

Substitution: Fifteen (15) semester units of college course work in social sciences, ethnic studies, communications, or a closely related field may be substituted for six months of experience up to a total of one year.

NOTE: If you are substituting education for experience (up to one year), verification of the college-level coursework is required.

• Submit your transcripts or grade reports from an accredited college or university which shows your name and reflect passing grades in the required subject; attach education verification documents to your online application or submit to Vivian.Merida@ventura.org as soon as possible or within 3 days of the closing date of this recruitment.
• If you need additional time to submit transcripts, contact the analyst conducting the recruitment for an extension at Vivian.Merida@ventura.org
• Unofficial transcripts are acceptable.
• Degree(s) from a foreign institution require an academic credential evaluation to determine the U.S. equivalency.
• If the name is different on the transcripts from your application, documentation needs to be submitted showing the name change.

NECESSARY SPECIAL REQUIREMENTS:

• Must possess or obtain a valid California driver license by date of hire and maintain thereafter.
• Must be able and willing to travel to various sites throughout the County on a regular basis.
• Must be willing and able to work occasional weekends as needed for special events.

DESIRED:

• Bilingual (English/Spanish).
• Public service experience in the health care industry.
• Beginning skills in Word and Excel.
• Some experience working with homeless, mentally ill, or those with substance abuse issues.

KNOWLEDGE, SKILLS, and ABILITIES:

Some to thorough knowledge of:

• agency and program policies and procedures;
• community structure and resources;
• group and family dynamics;
• County roads and buildings;
• problems, needs and behavioral patterns of the clientele served;
• specialized topics for group presentation.

Some to thorough skill in:

• use of Microsoft Word, Excel and internet navigation;
• verbal communication;
• public speaking.

Some to working ability to:

• follow instructions;
• effectively communicate with individuals and groups from diverse cultural, social and economic backgrounds;
• transport passengers in a safe and timely manner;
• write case chronologies, field entries and other reports regarding clients;
• administer various health screening tests such as blood pressure;
• work with physically/mentally impaired or economically disadvantaged individuals and groups.

Recruitment Process

FINAL FILING DATE : Applications must be received by County of Ventura Human Resources, Health Care Agency in Ventura, California, no later than 5:00 p.m. on Friday, August 22, 2025.

To apply on-line, please refer to our website at www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 677-5184 for application materials and submit them to County of Ventura Human Resources- Health Care Agency, 646 County Square Drive, Ventura, CA 93003.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

LATERAL TRANSFER OPTION: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (Download PDF reader) for additional information.

SUPPLEMENTAL QUESTIONNAIRE - Qualifying: All applicants are required to complete and submit the questionnaire for this exam at the time of filing. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

APPLICATION EVALUATION - Qualifying: All applications will be reviewed to determine whether the stated requirements are met. Those individuals meeting the stated requirements will be invited to the written examination.

WRITTEN EXAM - 100%: A job-related written exam will be administrated to test applicants’ knowledge of Language Usage, Telephone Etiquette, Community Resources, Interpersonal Relations, and Filing. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, and driving record may be required for this position.

For further information about this recruitment, please contact Vivian Merida by e-mail at Vivian.Merida@venturacounty.gov or by telephone at (805) 677-5231.

EQUAL EMPLOYMENT OPPORTUNITY
The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website or you may call (805) 654-2570.
• Retirement FAQ's
• Memorandum of Agreement

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ,UPT, UWS

Closing Date/Time: 8/22/2025 5:00 PM Pacific

Salary:

$43,680.00 - $49,810.58 Annually