Temporary Customer Service Representative

Job Description:

Temporary Customer Service Representative

Description

Job Details

Level: Entry

Job Location: 3701 MARCONI AVE, STE 100 - SACRAMENTO, CA

Position Type: Part Time

Education Level: High School

Salary Range: $26.23 - $36.06 Hourly

Job Category: Administrative Services

Description

Examples of Essential Duties:

• Communicates with customers face-to-face, by telephone, and via email; collects appropriate funds; and coordinates establishment of services with other District staff.
• Performs cashiering duties, including preparing a daily deposit and maintaining an accurate cash drawer count.
• Receives and responds to inquiries about District service; resolves a variety of questions related to accurate meter readings, high consumption, delinquent accounts, disconnects, re-connects, non-reads, and improper billings.
• Coordinates inquiries regarding account status, meter location, type of installation, and meter size with appropriate District staff.
• Performs fiscal recordkeeping in maintaining and updating billing accounts.
• Effectively utilizes a variety of specialized software programs and confidential databases
• Researches and applies District policies and regulations regarding establishing and maintaining billing accounts.
• Resolves questions concerning the processing of billing related orders and delinquent accounts.

• Generates collections on delinquent bills, places Claim of Liens on outstanding bills, and coordinates with collection agency for uncollected accounts.
• Processes escrow demands and lien releases for properties in the District.
• Diagnoses water-related questions or concerns and refers customer to proper staff for resolution.
• Provides information to customers regarding District services and programs (Water Wise House Calls, rebate programs, payment options, etc.).
• Maintains regular attendance and adheres to prescribed work schedule to conduct job responsibilities.
• Builds and maintains positive working relationships with coworkers, other District employees, and the public using principles of good customer service.
• Performs related duties as assigned.

This is a temporary position that is limited to less than 960 hours per fiscal year and as such is not eligible for most benefits.

Qualifications

Experience:

Customer Service Representative I: Six (6) months of experience performing customer service-related tasks which includes public contact experience.

Customer Service Representative II : Two (2) years of experience performing customer service and related work at a level equivalent to the Customer Service Representative I.

AND

Education:

High school diploma or equivalent.

Salary:

$26.23 - $36.06 Hourly