Customer Service Supervisor

Job Description:

Customer Service Supervisor

Description

Customer Service Supervisor
at The City of Fort Worth
Library

Pay Range: $26.38 -$34.30/hr. | $54,879 - $71,343 annual compensation

Job Posting Closing on: Wednesday, September 10, 2025

Workdays & Hours: Tuesday - Saturday each week, with 2 evenings per week.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

The Fort Worth Public Library is seeking to hire a Customer Service Supervisor for the Golden Triangle Library. The ideal candidate for this position is customer-focused, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities. The purpose of this position is to provide exemplary customer service to library patrons, conduct and direct proper circulation of library materials, and perform related administrative duties.

Minimum Qualifications:

• High School Diploma/GED
• Four (4) years of responsible customer service experience in a library setting
• One year of lead supervisory experience

Preferred Qualifications:

• Experience working in a public library.
• Proficient skills using Microsoft Word and Excel.
• Ability to communicate with customers in Spanish.
• One or more years of cash handling experience.
• Ability to work evenings and weekends.
• Ability to work at/travel to various locations.
• Ability to work a flexible schedule.

The Customer Service Supervisor job responsibilities include:

• Providing exemplary customer service to library patrons. This includes issuing library cards, checking materials in and out, and processing library materials.
• Monitoring quality, responsiveness and effectiveness of customer service policies.
• Supervising customer service staff.
• Supervising cash handling and deposit functions at assigned locations.
• Completing reports, compiling and submitting statistical data.
• Assisting with library outreach and programming as needed.

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Apply Now! Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Closing Date/Time: Wednesday, September 10, 2025

Salary:

$26.38 -$34.30/hr. | $54,879 - $71,343 annual compensation