Permit and Licensing Review Analyst

Job Description:

Permit and Licensing Review Analyst

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Permit and Licensing Review Analyst

Purpose:

This position is responsible for performing a wide variety of technical and specialized duties to ensure compliance with applicable City codes and ordinances, for permitting plans and licensing requirements.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Performs a variety of technical work involved in the acceptance, review, processing and issuance of all types of permits and licenses issued by the City.
  
• Screens and directs calls and/or public visitors; provides permit information including quoting and calculating fees and suggesting types of permits needed; answers questions and provides information, including applicable codes and regulations.
  
• Receives citizen complaints and questions, refers them to appropriate department or staff member for resolution.
  
• Reviews and interprets plans and specifications to determine compliance with related City codes, ordinances, and submittal requirements.
  
• Red-lines and notes features on plans needing revision in order to meet code requirements, participates in meetings to resolve conflicts with plans.
  
• Provides information to contractors, property owners, development professionals, and the general public regarding the interpretation and application of City policies, procedures, and licensing requirements.
  
• Prepares permits for issuance, assists in the scheduling of and keeping of records of reviews or inspections, keeps records of and provides billings of fees; ensures proper filing and logging of plans, and related documents for the permanent record.
  
• Assists in the development and maintenance of procedure and policy manuals.
  
• Reviews development applications to ensure that all required documents are included in the submittals.
  
• Performs field visits as required to review issues of non-compliance in regards to building, codes, right-of-way, and zoning law and ordinances.
  

Responsibilities - Supervisor and/or Leadership Exercised:

None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of applicable City ordinances, policies, codes, permitting, licensing, and related state and local regulations.
  
• Skill in applying code requirements.
  
• Skill in oral and written communications.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software applications.
  
• Skill in data analysis and problem solving.
  
• Ability in maintain effective communication and working relationships with City Officials, business leaders, financial institutions, developers, citizen groups, and City departments and employees
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
  
• Experience may substitute for education up to four (4) years.
  

Licenses and Certifications Required:

None.

Preferred Qualifications:

• Experience with permit application intake and processing.
  
• Ability to work and communicate effectively with all levels of employees and external customers while conveying a positive, service-oriented attitude.
  
• Ability to work both independently and in a team environment.
  
• Advance proficiency in records management databases or software applications to complete assigned tasks.
  
• Intermediate to advance knowledge of Microsoft Office Suite (Outlook, Excel and Word) assigned tasks.
  
• Intermediate to advance knowledge of Microsoft Office Suite (Outlook, Excel and Word).
  

Notes to Candidate:

The Permit and Licensing Review Analyst position is responsible for providing a wide variety of technical and specialized duties to ensure compliance with applicable city codes and ordinances for fire inspections, permitting and licensing requirements. The responsibilities include providing support to the Prevention Division - Special Events Section, assisting with permit application processing and Special Events projects.

• Processes all Special Events permit applications and associated fees.
  
• Provides assistance to internal and external walk-in customers.
  
• Answers telephone calls to assist or routes callers to appropriate personnel.
  
• Open, sorts, reads, prioritizes and routes incoming mail and emails to appropriate personnel.
  
• Creates and sends out notices for renewal of permits.
  
• Resolves payment discrepancies and reviews all end-of-day transactions for accuracy.
  
• Participates in the cross-training program:
  
• Collaborating with other support personnel to create, identify, and report on areas within the program.
  
• Serve as a backup to other sections with the division.
  
• Assist with training of new staff; and
  
• Creates/Edits/Updates Standard Operating Procedures for the Prevention Division.
  
• Using independent judgment performs data analysis, problem solving and recommends policy and process improvements.
  
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
  
• Files and retrieves documents, records and reports.
  
• All other duties as assigned.
  

Location:

• 6310 Wilhelmina Delco Dr, Austin, TX 78752
  

Schedule:

• Monday through Friday: 7:30 a.m. - 4:00 p.m.
  

Payrate:

• $25.74 - $30.50 per hour
  

Assessment:

• Candidate(s) selected for interviews will be required to complete an assessment as part of the interview process.
  

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-09-17