Sr Patient Services Specialist

Job Description:

Sr Patient Services Specialist

Description

Sr Patient Services Specialist
42184BR
42184BR

Position Description
This position is responsible for ensuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.

Major/Essential Functions

• Receive all incoming calls and faxes for the clinic. Takes information from incoming calls and faxes and handles or distributes it accordingly.
• Assist patients with forms and scans appropriate forms and information in EMR.
• Check patients out of the clinic, including copays and scheduling follow-up appointments.
• Prepare and organize daily deposits according to the clinic's designated policy and procedures.
• Document collected funds correctly according to policy and procedure; responsible for cash bags.
• Correspond with patients who have missed appointments.
• Obtain referrals for all plans that require a referral. Ensuring the patient's medical record number, provider and date of service are documented on the referral form.
• Contact patients regarding changed or bumped appointments and make appropriate changes in IDX.
• Obtain/update patient photo in EHR system.
• Obtain insurance authorizations and eligibility for essential personnel designation.
• Responsible for scheduling or rescheduling all patient appointments for the clinic and working the appointment reminder and wait list to ensure patients' appointments are scheduled as prescribed.
• Receives patients, verifies and updates demographics and insurance; Obtain current consents.

Required Qualifications
High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=897601

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

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