IT Applications Specialist*

Job Description:

IT Applications Specialist*

Description

The Job

The Innovation and Technology Department is at the forefront of driving digital transformation and innovation, consistently delivering cutting-edge solutions to enhance county operations. Recognized for its excellence, the department has been honored with prestigious awards, including the National Association of Counties (NACo) Award and the Digital Counties Award. These accolades underscore the team's commitment to leveraging technology to improve efficiency, increase accessibility, and foster community engagement, making it a leader in public sector innovation.

The Innovation and Technology Department (ITD) is seeking skilled IT Applications Specialists to improve the efficiency of end-users by providing expert support for applications and reporting tools. This position plays a vital role in helping staff use technology more efficiently and supports ongoing improvements in business processes and IT systems.

This position requires candidates to possess strong technical and analytical skills with the capability to bridge the gap between business requirements and IT solutions.

Key responsibilities may include:

• Collaboration: Works closely with IT and development teams to understand user requirements, validate enhancements to application functionality, and implement software updates.
• User Training: User Training: Develops and delivers training for end-users on new and existing applications, creates user guides and documentation to facilitate effective use.
• Technical Support: Provides technical assistance and troubleshooting for application related issues, ensuring minimal downtime and efficient resolution of problems.
• Problem Solving: Analyzes user needs and provides solutions to improve business processes through effective application use.

Official job title: Applications Specialist; for more detailed information, view the Applications Specialist job description.

This recruitment will be used to filled vacancies specifically at the Innovation and Technology Department (ITD).

Health Benefits Paid Time Off Retirement

• Medical and Dental: Family coverage
• Vision: Employee Coverage
• Premium Subsidies to offset health costs
• Flexible Spending Account (FSA): Pre-tax account for qualified healthcare expense

• Up to 4 weeks accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect attendance leave
• Flexible work schedules (in some departments)

• Generous Pension
• Retirement reciprocity may be available
• 457(b) Deferred Compensation Plan
• Retirement Medical Trust Fund

DCAP Account - County Paid Life Insurance - AD&D Insurance 529 Savings Plan -Short & Long Term Disability - Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement
For additional information review the Benefits Summary for the Administrative Services Unit To view additional details, explore the Teamsters MOU

To learn more, visit:

• San Bernardino County website
• Innovation and Technology Department (ITD)
• San Bernardino County Vision
• ITD's Awards

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.

Shift: Some positions may require availability for night and swing shifts, weekends, and on-call, including holidays as needed.

Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship. Candidates must be able to present their legal right to work in the United States.

Minimum Requirements

Candidates must possess the required in order to qualify.

REQUIRED EXPERIENCE: Two (2) years full-time equivalent experience supporting supporting business applications, including troubleshooting, assisting and instructing end-users in effective use, and resolving problems. Proficiency in advanced features of the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, is required.

Substitution: Thirty (30) semester/forty-five (45) quarter units of completed college course work from an accredited* college or university in information technology, business administration, or closely related field may substitution for up to one (1) year of the required experience. Candidates are required to list coursework their application. Applications will be disqualified if candidates fail to provide a list of coursework or a legible copy of the certificate(s).

*Education earned outside of the United States must be accompanied by an education equivalency report from a reputable credential evaluation service recognized by the United States Department of Education.

Desired Qualifications

The ideal candidate possesses:

• Bachelor's degree in information technology or computer science.
• Experience with Microsoft 365 and SharePoint Online.
• Experience working with Project Management platforms such as KeyedIn.
• Experience creating reports, managing tickets, and providing training.

Selection Process

Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitmentfiling deadline.

Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the Veterans' Preference Information (Download PDF) .

For more important details, review the Applicant Information and County Employment Process .

Administrative Services Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits, please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

Closing Date/Time: 9/19/2025 5:00 PM Pacific

Salary:

$65,873.60 - $90,542.40 Annually