Business Process Consultant

Job Description:

Business Process Consultant

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Capital Delivery Services (CDS) builds public projects to support the community. We do this by directly managing the City of Austin’s Capital Program with over 600 active projects, representing an investment of over $10 Billion. At CDS, we aim to create an environment that values diversity and adaptability and encourages staff at all levels to think creatively, experiment with new ideas, and contribute to a culture of continuous improvement.

Job Description:

Business Process Consultant

Purpose:

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple process improvement teams.
  
• Develops project work plans, project management and periodic assessment.
  
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
  
• Identifies, collects, and researches to complete data analysis.
  
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent.
  
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets.
  
• Develops and improves models and methodologies for the department.
  
• Reviews and critiques the work of functional team staff.
  
• Communicates project and program information to all levels of the organization.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
  
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
  
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
  
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
  
• Skill in providing internal consulting services
  
• Skill in project management methods
  
• Skill in negotiation of projects and program initiatives
  
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
  
• Ability to look at situations systematically
  
• Ability to work independently and with teams
  
• Ability to understand, interpret and apply detailed and complex information
  
• Ability to manage implementation of recommendations
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.
  

Licenses and Certifications Required:

None

Preferred Qualifications:

• Experience with data analysis and reporting, including the ability to interpret complex data sets and translate findings into actional insights.
  
• Proficiency in Power BI or similar business intelligence tools, with the ability to design, build, and maintain effective data visualization and dashboards.
  
• Experience with data structures, data models, and query logic to ensure accurate and efficient data extraction.
  
• Experience in validating data accuracy and quality, and troubleshooting discrepancies between expected and actual results.
  
• Experience communicating and collaborating with stakeholders to ensure alignment of requirements and outputs.
  
• Ability to travel to more than one work location.
  

Notes to Candidate:

Position Overview:

In this position, you will play a key role in helping departments make data-driven decisions by gathering, analyzing, and validating complex data sets, and transforming them into clear, accurate, and visually compelling Power BI reports and dashboards. You will work directly with stakeholders to understand their needs, ask clarifying questions, and ensure outputs align with expectations. Day-to-day, you’ll be hands-on with data modeling, troubleshooting discrepancies, and improving reporting processes that inform citywide programs and services. You’ll also contribute to larger process improvement initiatives by identifying opportunities to streamline reporting and performance measurement practices. This position is ideal for someone who enjoys working independently, taking ownership of projects, and delivering solutions that have a real impact on the community. You’ll have the chance to shape how data is used to guide decisions, ensuring accuracy, transparency, and innovation in service to the residents of Austin.

Salary Range: $33.49 - $42.71 per hour

Work Location: One Texas Center (OTC) - 505 Barton Springs Rd Austin, TX 78704

General Work Schedule: Monday - Friday, 8:00 AM to 4:00 PM; Alternative schedule and/or flexible hours available based on business needs. Telework: Up to 60% teleworking available.

Click here to visit our Facebook page to learn more about the Capital Delivery Services Department.

Why Join Us?

Meaningful Work
Contribute to projects that improve the lives of the people in our community. Your work directly enables our department to deliver tangible construction projects throughout the city that will resonate for generations to come. Seeing results through a constructed project provides a sense of accomplishment and pride in your work.

Innovation and Collaboration
Collaborate with diverse and talented teams, leveraging technology, continuous improvement, and best practices to drive progress and embrace our One City - One Team - One Approach model of delivering capital projects.

Professional Growth and Development
Achieve your professional goals. CDS offers opportunities to advance in multiple career paths, including engineering, architecture, construction management, project planning and management, finance, business administration, process improvement, and data analytics. Education assistance is available through our tuition reimbursement program, and financial support for continuing education, licenses, and certifications is also available.

Work-Life Balance
Enjoy a balanced lifestyle in a city renowned for its quality of life, outdoor activities, and cultural experiences. Our employees also enjoy the ability to work up to 60% remotely, depending upon position and business needs.

Health and Wellness

The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. For employees that are covered this includes low cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Click here to review the City of Austin's Employee Benefits Guide.

To learn more about working with the City of Austin, click here to watch a short video!

Application Details:

A detailed, complete City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position.

• This position may allow for a resume or cover letter to be included but relevant entries on your employment application will primarily be considered for interview qualification and compensation purposes.
  
• If you are selected as the top candidate for a position, we may be contacting your current and former employer listed on the application for reference checks as a part of the pre-employment verification process.
  
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED equivalent, undergraduate and/or graduate degrees, will be required.
  

Additional Details:

• This position may require a skills assessment.
  
• The Capital Delivery Services Department may close this job posting at any time after it has been advertised for seven (7) days, please apply as soon as possible if interested.
  
• Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submissions, must be fully completed before that time.
  
• We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.
  

Travel:

The Capital Delivery Services Department is comprised of multiple facilities located throughout Austin. If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Record Evaluation you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Hybrid Work Environment:

The City of Austin Telework Program is designed to empower employees and leaders to establish hybrid work arrangements that promote high levels of performance and engagement. The City of Austin has an established work arrangement under which an employee is scheduled to work at least 2 days per week at their designated worksite. Some positions may require additional time at their designated worksite.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Capital Delivery Services Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the Austin Capital Delivery Services Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-09-22