Fire Alarm Customer Service Representative

Job Description:

Fire Alarm Customer Service Representative

Description

Summary

Minimum Starting Salary $19.3566

The City of Waco Seeks:

The ideal candidate has great customer service skills, pay close attention to detail, and can effectively communicate in a professional manner, this could be the position for you! Apply now!

Minimum Qualifications:
Required:

• High School Diploma or GED equivalent
• One (1) year of customer service and computer experience.
• Fire Service Communications Certification from The Association of Public-Safety Communications Officials (APCO) is required within 180 days from the hire date.
• Depending on the needs of the City, additional licenses and certifications maybe required
• A valid Texas Driver's License.

Position Description:

Under basic supervision, answers emergency and non-emergency calls for Waco Fire Department (WFD),
emergency services agencies and general public.

Essential Functions:

• Answers emergency and non-emergency calls for fire, personal assistance and emergency medical
  assistance; determines appropriate call classification and priority.
• Takes information from callers and enters information into the computer database; provides assistance and
  information.
• Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate
  coverage of the city; maintains radio and dispatching equipment.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or
  City-wide emergency.

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
  • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
  • Mandatory TMRS Retirement Plan with a 2:1 City Match
  • Education Assistance Program
  • Paid Parental Leave
  • Employee Assistance
  • Longevity Pay
  • And More!
• Chance to do work you are passionate about
• Desire to give back

Closing Date/Time: 9/22/2025 12:00 AM Central

Salary:

See Position Description