Police Support Services Technician

Job Description:

Police Support Services Technician

Description

Position Description

Come and join the City of Fresno and work towards achieving our mission of Building a Better Fresno!

Ready to make a real impact in your community? The City of Fresno is looking for a detail-driven, service-oriented professional to join our Police Department as a Police Support Services Technician! In this vital role, you'll be at the heart of police operations - leading clerical staff, managing critical records, and ensuring smooth communication between the department, the public, and law enforcement agencies. If you're passionate about public service, thrive in a fast-paced environment, and want to be part of a team that keeps Fresno safe, apply today!

Duties may include, but are not limited to, the following:
- Provide lead instruction; schedule, assign, and review staff work.
- Perform complex clerical duties such as data entry, report preparation, and document processing.
- Respond to public and agency inquiries, interpreting policies and procedures as needed.
- Retrieve, file, and disseminate routine and confidential police records and correspondence.
- Enter and manage detailed information in law enforcement databases and records systems.
- Process impounded vehicle actions and compile data from various sources.
- Train staff on proper procedures and ensure compliance with standards.
- Performs related duties as required.

Incumbents may be required to work on call and/or any shift; overtime, nights, weekends, and holidays as needed.

Full job description available to view at:
https://www.fresno.gov/wp-content/uploads/2023/05/Police-Support-Services-Technician.pdf

View "We Work For You" video to get an inside look at how rewarding it is to work for the City of Fresno: https://youtu.be/RjOUf52KPrk?si=NmkwtgYbTxdKcKOz

The current vacancies are in the Records Section, which consists of Records and the Court/Prosecutor Liaison Unit of the Police Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.

Pay,Benefits, & Work Schedule

BENEFITS: UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA)

HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service.
SICK LEAVE: Eight (8) hours per month, available after 90 days
SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
SHORT TERM DISABILITY: Provided through California SDI program.
BILINGUAL PREMIUM: PAY: $100 per month
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at
https://www.fresno.gov/personnel/human-resources-support/#tab-1

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.

OPTION 1:
Possession of a High School Diploma, GED, or equivalent;

AND

One (1) year of experience as a Police Support Services Clerk with the City of Fresno.

OPTION 2:
Possession of a High School Diploma, GED, or equivalent;

AND

Three (3) years of experience performing responsible clerical work in a position having substantial public contact, one (1) year of which included records maintenance.

Acceptable experience may include, but is not limited to, the following:
Performing clerical duties such as typing reports, proofreading, data entry, filing, billing, and compiling information; interacting with the public to provide information or assistance; maintaining records by organizing, retrieving, and safeguarding sensitive data in both physical and digital formats; and performing other related duties.

Additional Requirements

The work experience section MUST be completed with detailed duties, dates and weekly hours worked for each title held. Please SPECIFY WORK DUTIES related to experience in clerical, records maintenance and public contact. Please provide specific examples for each job title rather than general statements.

Eligible individuals certified for consideration for hire will be required to successfully pass an extensive background investigation, Computer Voice Stress Analyzer (CVSA) and/or polygraph test, Department interview and a Department of Justice fingerprint prior to employment with the City of Fresno.

The incumbent will be required to successfully pass a California Department of Justice certification on statewide law enforcement data base systems prior to the end of the probation period. Failure to obtain the required certification will be cause for termination from this class.

How To Apply

APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.

It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders.

Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE.

Selection Process

The examination process may consist of the following:

Written Examination - 100%: The written examination may be administered online and is designed to assess a candidate's knowledge in the following areas: proper English grammar, usage, spelling and proofreading; filing, data entry and recordkeeping; customer service principals; office software such as MS Word and MS Excel; maintaining effective working relationships; maintaining confidentiality and using sound judgment; California Law Enforcement Telecommunication System (CLETS); police procedures and terminology; training, scheduling and leading others; and other job related items.

Candidates must achieve a passing score to qualify for the eligible list.

The Written Exam has been tentatively scheduled for the week of October 13th, 2025.

Veteran Preference Regulations

Qualified veterans who pass the examination may obtain five (5) additional points.
Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested.

Additional Information

HOW TO ATTACH DOCUMENTS TO YOUR ONLINE APPLICATION:
- From the Careers Home page, under "My Career Tools" section on the top right, select "Cover Letters & Attachments," then click "Add Attachments" at the bottom.
- For Attachment Type, select the relevant option and enter a description under Attachment Purpose.
- Click "Add Attachment," then "Browse" to locate your file.
- After selecting the file, click "Open," then "Upload," and finally "Save & Return." then proceed to submit your application.

Equal Opportunity Employer

The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

Closing Date/Time: 09/25/2025

Salary:

3972.00 - 4771.00