Police Records Unit Supervisor

Job Description:

Police Records Unit Supervisor

Description

Requirements

MOS Code: None

Education and Experience : High School Diploma or GED, or higher, and three (3) years of experience in law enforcement record-keeping, including one (1) year in a lead or supervisory capacity. Must pass a stringent background investigation.

Licenses and Certificates : Valid Texas Class "C" Driver's License or equivalent from another state by time of appointment. TCIC and NCIC certifications are required within six (6) months of appointment.

General Purpose

Under direction, in a records section, supervise support staff in the maintenance of records and provide customer service to assist the general public, departmental personnel, and representatives from other agencies in obtaining police related information.

Typical Duties

Oversee service provided to customers at various records service counters to ensure quality control, criminal identification processing and reporting, and maintenance of an organized and accurate filing system for a variety of police-related records. Involves: Managing the uniform crime reporting program to ensure accuracy, generating monthly reports, proofreading, and audit calculations to ensure accuracy of the preparation process. Direct processing and fulfillment of open records/public information requests and exchange of criminal information with other agencies. Ensure timeliness, accuracy, and compliance with release and confidentiality guidelines. Respond to confidential phone calls from agencies seeking record information and provide information to assist law enforcement agencies following established procedures and guidelines. Consult with the legal advisor in unusual or complex situations. Prepare statistical summaries from unit records in order to assure accurate records of police activities and actions and to provide summary information to management personnel. Monitor data coding, cancellation, entry, correction, and disposition, expunction, booking entry and property, merging and supplement, and related record keeping within the Records Management System. Enter and retrieve certain criminal information in the FBI National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) databases.

Oversee the microfilm unit and end-user personal computer hardware, peripherals, and software. Involves: Troubleshooting computer system malfunctions. Correct or repair system problems, including personal computers, network printers, compact disk-read-only memory (CD-ROM) towers, optical scanners or storage devices, cameras, and reader printers. Identify the source of the problem and take corrective action, or report the problem to information systems technicians.

Supervise assigned staff. Involves: Assign, schedule, guide, and monitor work. Detect and correct errors. Appraise employee performance. Provide for training and development and train assigned staff in information systems and records functions. Counsel, motivate, and maintain harmony. Identify and resolve staff differences, conflicts, and deficiencies. Interview applicants and recommend hiring, termination, discipline, or other employee status changes. Enforce personnel rules, regulations, and work behavior standards firmly and impartially. Review/approve leave requests and schedule overtime.

Perform duties of supervisor or coworkers as necessary to ensure continuity of operations during absences. Advise the supervisor promptly of situations or issues that have or could lead to deviation from expected results or when funds are required from other sources, and recommend appropriate solutions or options.

General Information

For complete job description, click here .

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.

Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.

Please note: Applicants with foreign diploma, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

BENEFITS

LIFE AND HEALTH INSURANCE

The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.

Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.

An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.

The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!

Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.

ELIGIBILITY FOR VACATION LEAVE

All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.

Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:

For 0 - 5 years of service (12 days):
40 hour per week employees - 3.70 hours per biweekly pay period

For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period

For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period

SICK LEAVE WITH PAY

Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.

ACCIDENT WITH PAY LEAVE

The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.

PREGNANCY LEAVE

A) Pregnancy shall be treated the same as any other temporary physical disability.

B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.

C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.

LEGAL HOLIDAYS

The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)

1. First day of January (New Year's Day)

2. Third Monday in January (Martin Luther King Holiday)

3. Thirty-first day in March (Cesar Chavez Day)

4. Last Monday in May (Memorial Day)

5. June 19 (Juneteenth)

6. Fourth day of July (Independence Day)

7. First Monday in September (Labor Day)

8. Eleventh Day in November (Veteran's Day)

9. Fourth Thursday in November (Thanksgiving Day)

10. The Friday following the fourth Thursday in November (Day after Thanksgiving)

11. Twenty-fifth Day in December (Christmas Day)

12. Employee's Birthday

In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.

Closing Date/Time: 9/16/2025 11:59 PM Mountain

Salary:

$49,502.54 - $73,263.77 Annually