Eligibility Technician

Job Description:

Eligibility Technician

Description

Job Summary

Mohave County Public Health-Nutrition & Health Division is looking to fill an Eligibility Technician position.

The Nutrition and Health Promotion Division administers a variety of grant-funded nutrition and health education programs including WIC, Tobacco Cessation, AZ Health Zone, and Overdose Data to Action.

Congress established the Special Supplemental Food Program for Women, Infants, and Children (later known as WIC) as a 2-year pilot program in 1972.

We are located at 2001 College Drive, Lake Havasu City, AZ.

Our Vision
The Mohave County Department of Public Health's mission is to promote, protect, and improve the health of our communities. Healthy People in Healthy Communities.

Our Mission

Women, Infants and Children (WIC) is a federally funded program providing residents with nutritious foods, one-on-one nutrition education and referrals. WIC serves pregnant women, breastfeeding and postpartum women, infants, and children under age five who meet WIC eligibility guidelines.

Director's Message
Public Health plays a critical role in promoting and protecting health in every community. At the Mohave County Department of Public Health, we have dedicated staff who strive to be the best in their respective field and are eager to provide the highest quality of service to our clients. Please share your thoughts on how we can improve and where our staff met or exceeded your expectations. We are proud to serve all who live in, or visit, Mohave County.

Starting salary, $17.03/hr." data-uw-rm-alt="CT">

Eligibility Technician-> Starting salary, $17.03/hr.

Monday-Thursdays 7:00am-5:00pm.

Friday 8:00am-12:00pm.

Weekends off
Mostly working in an office setting doing appointments with WIC/potential participants in person, over the phone, and virtually.
M ay be required to work the day after Thanksgiving, Christmas Eve, or New Year's Eve since the WIC clinics are open during those times.
The position requires screening for eligibility for the WIC program, but counseling skills comprise part of the job duties.
There will be 3 months at a minimum of training for this position.

Must be able to travel throughout different county locations. Working conditions would include but not limited to:

• Travel will be mostly in Mohave County but may be required to another part of the state as needed during work hours.
• Travel will be mostly within Mohave County with travel to additional outlying county locations as needed, including Bullhead City, Lake Havasu City, Northern Arizona Strip, and other areas including attending required trainings or meetings, while operating a Mohave County provided vehicle.
• This position may also include the occasional moderate lifting of 25 - 50lbs.
• This position requires an equal amount of time spent sitting, standing, walking, stooping, kneeling, crouching, and bending.

Essential Job Functions

• Interviews applicants or designated representatives to obtain appropriate information and in the compilation of required forms in accordance with established procedures and regulations. Evaluates and determines eligibility and individual needs based on information provided by the clients and in or accordance with establish regulations and procedures.
• Explains program procedures, regulations, process, and time frames to individuals, applicants, and representatives. Responds to inquiries.
• Refers individuals to other medical, financial, or other related assistance programs available which may be of assistance.
• Performs a variety of clerical tasks to include but not limited to: scheduling appointments; answering phones; utilizing computer keyboard to perform such tasks as, but not limited to, inputting data and utilizing word processor; responding to or routing inquiries; referring and directing individuals, applicants and clients to appropriate agencies; assembling materials in preparation of interviews and investigations; completing and processing of forms and other documents; organizing information, records and other related documents; and filing.
• Communicates and acts in a professional manner with the public, co-workers, and work contacts.
  
  AS ASSIGNED TO PUBLIC HEALTH DEPARTMENT
• Create and maintain a supportive work environment with other departments and community programs, Public Health divisions, and Public Health leadership on accreditation domain while maintaining a culture of quality improvement.
• Apply basic principles, practices, techniques, teaching, and communication methods related to the age, gender, race/ethnicity, educational level, and socioeconomic status of community members.
• Communicate and act in a culturally competent and professional manner maintaining cooperative relationships with community members, co-workers, and work contacts.
  
  AS ASSIGNED TO WIC PROGRAM
  
• Counsels clients who are not in compliance with program procedures and regulations and provides instructions to bring client into compliance.
  
• Performs various laboratory evaluations on clients to include height/weight, blood pressure and finger poke blood test. Process evaluations to determine results; reads and records results; and analyzes results to determine appropriate action.
  
• Maintains chronological charts, forms, folders, and other related documents notating and documenting accurate, up-to-date information of program activities and status of applicants and clients.
  
• Provides nutrition education and counseling to clients.
  
• Issues vouchers, determines food distribution and dietary care programs for clients based on data collected and in accordance with established regulations and procedures.
  
• Cleans and maintains laboratory to meet local and state quality assurance standards. Sets up and organizes laboratory in preparation for screens and clinics.
  
  

Minimum Qualifications

Required Minimum Education, Experience, and Training:

• High School diploma /GED (General Education Degree).
• One (1) year experience as an Eligibility Technician, social/case worker, case management experience or related work involving interviewing and collection of personal/financial information in determining eligibility of a Local, State or Federal mandated program.
• An equivalent combination of related education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.

Knowledge, Skills & Abilities

Knowledge, Skills, & Abilities:

• Administrative rules and regulations and the policy and procedures of federal, state and county requirements utilized in the determination of financial and medical assistance programs.
• Interviewing and counseling techniques.
• Available community resources.
• Modern office practices and records maintenance procedures.
• Principles, practices and techniques of Public Health nutrition programs or Community Services case management.
• Operating a variety of office equipment to include computer keyboard; fax machines; and copiers.
• Operating and utilizing of a variety of laboratory equipment and other equipment used in a health service field if assigned to WIC program.
• Make decisions in accordance with established policies and regulations.
• Understand, interpret, and apply pertinent federal, state and local rules, regulations, procedures and policies regarding financial and medical assistance programs to include departmental procedures and requirements.
• Deal with problems which may be controversial or sensitive in nature.
• Maintain confidentiality.
• Follow oral and written instructions.
• Understand and grasp ideas quickly and exercise good judgment.
• Organize workload to ensure determinations are made on a time basis.
• Complete data entry of case information in a timely manner.
• Communicate clearly and concisely, both orally and in writing.
• Maintain accurate and up-to-date records and documentation.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Fulfill all physical requirements of the class.

Mohave County has an extensive benefits package with exceptional health, wellness, and work/life balance offerings, financial & retirement benefits, comprehensive leave program, and more.
Check out our Benefits Guide for full details!

Closing Date/Time: 9/28/2025 5:00 PM Arizona

Salary:

$35,422.40 Annually