Utility Billing Specialist I/II

Job Description:

Utility Billing Specialist I/II

Description

Description

Ready to bring your billing expertise to the coast? We're hiring a Utility Billing Specialist to join our vibrant, collaborative team in a beautiful seaside city. The first 30 applicants will be reviewed on September 23rd. If you are detail-driven and love a great team culture, apply now before the tide rolls out!

This position will perform a variety of customer service functions related to Utility Billing - receiving payments and issuing receipts, inputting data into the computer and resolving customer complaints in person and over the phone, balance and reconcile cash drawer; and to perform a variety of clerical functions related to assigned area of responsibility.

DISTINGUISHING CHARACTERISTICS

Utility Billing Specialist I--This is the entry level class in the Utility Billing Specialist series and receives general supervision from the assigned higher level staff. This class is distinguished from the Utility Billing Specialist II by the performance of the more routine tasks and duties assigned to positions within the series including assuming responsibility for less complex projects. Since this class is typically used as a training class, employees may have only limited or no directly related work experience.

Utility Billing Specialist II--This is the full journey level class within the Utility Billing Specialist series and Receives general supervision from the assigned higher level staff. Employees within this class are distinguished from the Utility Billing Specialist I by the performance of the full range of duties as assigned including working independently, assuming full responsibility for assigned projects, and overseeing the work of technical and clerical personnel. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, have prior experience.

Essential Functions

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Provide front counter assistance; explain policies and procedures in assigned area; respond to and resolve customer concerns and issues.
• Receive and process payments; input data into the computer; operate the cash register; compute change and issue receipts.
• Balance and reconcile cash drawer; count and verify cash and related reports; maintain accurate records.
• Maintain a variety of files and records; ensure information is current and accurate; research and retrieve files, as necessary.
• Assist customers with utility accounts; process open and closed accounts; coordinate account adjustments, including payments plans, name changes and related adjustments.
• Update utility billing accounts with current information; ensure information is accurate.
• Issue parking permits; maintain records on permits issued.
• Order supplies and equipment for assigned area.
• Answer phone calls; provide information to the public.
• Perform related duties and responsibilities as required.

Typical Qualifications

Knowledge of:

Customer service techniques.

Basic accounting principles and practices.

Record keeping methods and techniques.

Cash handling techniques.

Modern office procedures, methods and computer equipment.

Principles of mathematics.

Pertinent federal, state and local laws, codes and ordinances.

Ability to:

Maintain tactfulness and courtesy in high stress situations.

Perform mathematical calculations accurately and quickly.

Operate a computer.

Interpret and explain City policies and procedures.

Type at a speed necessary for successful job performance.

Communicate clearly and concisely, both orally and in writing.

Maintain effective relationships with those contacted in the course of work.

Experience and Education/Training Guidelines

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Utility Billing Specialist I

Experience: One year of experience in customer service.

Training: Equivalent to the completion of the twelfth grade.

Utility Billing Specialist II

Experience: Two years of experience in customer service.

Training: Equivalent to the completion of the twelfth grade.

WORKING CONDITIONS

Work Environment:

Office environment

Physical Requirements:

• Essential functions may require maintaining physical condition necessary for standing or sitting for prolonged periods of time.
• Work is performed in an indoor office environment, requiring extensive sitting, and some standing and walking.
• Moderate lifting, carrying, pushing, and/or pulling of boxes and files.
• Stooping, kneeling, crouching, and/or crawling to access files.
• Manual dexterity to operate a computer keyboard and other office equipment, handle files and documents.
• Hearing and speaking to exchange information in person or on the telephone.
• Visual acuity to see/read documents and computer screen.

Supplemental Information

APPLICATION AND SELECTION PROCEDURE

All applicants must submit a completed City of San Clemente application form and supplemental questionnaire in order to be considered. Applications will not be accepted by fax or email.

Applications must be submitted via the City's web site at http://san-clemente.org/jobs . All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of written, performance, or oral exams to evaluate the applicant's skill, training, and experience.

Prior to employment, the prospective candidate must successfully complete a background review, medical examination, including drug screen, and be fingerprinted, all at City expense. If selected, written identification showing entitlement to legally work in the United States will be required.

EQUAL OPPORTUNITY EMPLOYER
Employment decisions are made without regard to race, color, religion, national origin, ancestry, physical or mental disability, medical condition, marital status, sex, sexual orientation, pregnancy, childbirth, or related medical conditions, gender, gender identity, gender expression, genetic information, or age.

In accordance with the ADA, candidates that require accommodation to perform the tasks of this position should contact Human Resources to inform them of the accommodation requested.

NOTE: The provisions of this bulletin do not constitute an express or implied contract and any provisions contained herein may be modified or revoked without notice.

The City of San Clemente provides excellent benefits which include:

FLEXIBLE WORK SCHEDULE -Most positionswork a 9/80 work schedule.

HOLIDAYS - The City presently recognizes 12 regular holidays, plustwo floating holidays.

VACATION - Employees accumulate vacation at the rate of 104 hours per year increasing to a maximum of 176 hours based on years of service.

SICK LEAVE - Accrual of 8 hours per month.

INSURANCE - The City provides a comprehensive benefit package including employee medical, dental, vision.

LIFE INSURANCE - Value equal to two times annual earnings up to a maximum of $100,000.

DEFERRED COMPENSATION - Employees may elect to enroll in a voluntary plan and defer up to the IRS permitted annual maximum. Employees may defer up to a maximum of $23,500 annually in 2025. Individuals aged 50 and older can contribute up to $7,500 in catch-up contributions to these plans.

FLEXIBLE SPENDING ACCOUNT - Employees may participate in either or both of the Health Care or Dependent Care programs.

EMPLOYEE ASSISTANCE PROGRAM - The City offers full-time employees and their dependents an EAP program which provides a variety of professional services.

ON-SITE FITNESS CENTER -The City provides a no fee on-sitefitness center with state of the art equipment located in City Hall.

RETIREMENT - The City of San Clemente is a member of the California Public Employees' Retirement System (CalPERS), and is subject to the Public Employees' Pension Reform Act (PEPRA). The retirement formula for new employees is based on the category below that the new employee falls under. Employee contribution rates will be determined by the employee's classification and requirements under PEPRA.
NOTE: The City is also a member of the Social Security system. As such, Full Time employees make contributions to Social Security in addition to their CalPERS contributions.

Classic Member:

Retirement Formula: 2% @ 55

Definition:

CalPERS refers to all members that do not fit within the PEPRA definition of a "new member" as "classic members" who are subject to the Public Employees' Retirement Law (PERL). PEPRA allows a member after January 1, 2013, to retain his/her classic member retirement benefit status if the member continues his/her membership in all previous California Public Retirement System(s) by leaving his/her service credit and contributions (if any) on deposit, and the member enters into employment that results in CalPERS membership within six months of separating from the most recent California Public Retirement System. Classic member status also requires the membership date to be on or before December 31, 2012, in a California Public Retirement System in which reciprocity is established.

New Member:

Retirement Formula: 2% @ 62

Definition: A new member is defined in PEPRA as any of the following:

• A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, who has no prior membership in any California Public Retirement System.
• A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, who has a break in service of greater than six months with another California Public Retirement System that is subject to Reciprocity.
• A member who first established CalPERS membership prior to January 1, 2013, who is rehired by a different CalPERS employer after a break in service of greater than six months.

Salary:

$58,302.40 - $78,145.60 Annually