Computer Services Technician II

Job Description:

Computer Services Technician II

Description

Definition and Class Characteristics

INTERVIEWS FOR SELECTED CANDIDATES WILL BE HELD THE WEEK OF NOVEMBER 17, 2025

We’re excited to invite you to be part of a creative and forward-thinking team! At the County of Nevada, value your talent and are proud to foster a culture of growth, collaboration, and equal opportunity. Our department is collaborative, innovative, and dedicated to achieving excellence together. We believe Nevada County is a great place to grow your career and make a real impact-come join us!

Computer Service Technicians provide remote and in-person assistance to our internal customers across a variety of locations in Grass Valley, Nevada City and Truckee. Candidates for this position will work hands-on with a variety of technologies that include desktop PCs, laptops, mobile devices, printers and VoIP phones. Work may also include coordinating small projects and collaborating with more senior Information Systems staff.

Applicants are encouraged to apply for either the Level I or Level II position-or both.

Functions of Agency/Department:

Nevada County’s Information Services (IS) staff are responsible for managing the organization’s overall computing solutions. A key function of the team is preparing and maintaining networked computers to ensure they work together seamlessly and share information efficiently. Technicians and analysts design and configure hardware and software solutions by assessing business needs and helping departments achieve their network and system goals.

Examples of Duties

The Computer Services Technician II is the mid-level position, expected to be adaptable and have strong problem-solving skills and a good foundation in a variety of desktop technologies.

The ideal candidate is a strong communicator with excellent customer service skills, both in person and in writing. They should be able to explain technical concepts in clear, non-technical terms while demonstrating patience, empathy, and self-motivation.

The person selected for the position would be asked to perform a range of duties from very basic activities to those requiring higher skill levels and professional expertise:

• Staffs the Service Desk assisting customers with routine questions and requests for service on computer devices, software and hardware
• Provides solutions and instructions via telephone, e-mail, or remote control
• Responds in person to service calls on endpoint devices, systems and networks, performing diagnostics on computers and peripherals
• Coaches customers on computer operations and usage
• Installs and repairs basic telephony and computer equipment
• Resolves technical hardware and software problems with product vendor technical support and implements fixes as necessary
• Cross-trains and collaborates with other IS Staff members in the resolution of technical problems

So, why Nevada County?

Nevada County is nestled in California’s Sierra Nevada foothills, about an hour outside Sacramento and two hours from the San Francisco Bay Area. The Information Systems team is an award-winning organization that values collaboration and innovation in our mission to provide excellent technology to all County departments.

Our leadership encourages employee development and engagement, promotes open and visible communication, strives to be a high-performing organization, and recognizes personal contributions and growth.

The county offers full-time employees with a competitive benefits package including retirement through CalPERS, vacation, holiday, and sick leave, orthodontics coverage, 457 options, flex-scheduling and the possibility of teleworking.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Read the full job description here.

Benefits Guide

The Benefits Guide is a comprehensive document for employees of the County of Nevada. Information contained in this summary of benefits is not a binding document. Refer to specific unit summaries and agreements (MOUs) for additional benefit information.
Health Insurance
The County sponsored plan is the PERS Gold PPO, but you can also choose plans from providers such as Anthem, Blue Shield, and PORAC (if you are a member) to suit your needs.
Health Insurance Plans

• Anthem Blue Cross Select HMO
• Anthem Blue Cross Traditional HMO
• Blue Shield CalPERS Access+ HMO
• Blue Shield Trio HMO
• Kaiser HMO
• PERS Gold PPO (County sponsored plan)
• PERS Platinum PPO
• PORAC (Available to PORAC members only)

Flexible Spending Accounts
The County offers employees the option to contribute to a pre-tax medical FSA and dependent Care FSA.
Life Insurance
Voya is the County's life insurance provider. We offer the following products through Voya:

• Basic Accidental Death and Dismemberment
• Basic Term Life
• Optional Accidental Death and Dismemberment plans
• Optional Dependent Term Life
• Optional Term Life

Dental & Vision Insurance
Nevada County employees can opt to receive dental and vision insurance without opting for health insurance coverage as well. This will give employees more flexibility to match their choice of insurance plans to their specific needs. Ameritas Dental is the dental provider offered through Nevada County and Ameritas VSP Vision Care is our vision care provider.
Retirement
The County is a member of the CalPERS retirement system and also provides the opportunity for voluntary contributions to a 457 deferred compensation account through Nationwide by way of pre-tax and Roth payroll deductions.

CalPERS Miscellaneous Tiers: Tier 1 (Classic-former employee originally hired on or before 12/13/12 and are returning to Nevada County) 2.7% @ 55 Tier 2 (Hired by a CalPERS employer between 12/14/12-12/31/12 and coming to Nevada County with less than 6 months between separation from former CalPERS employer and hire date with Nevada County) 2%@60 Tier 3 (Hired by first CalPERS employer on or after 1/1/13 or having a break in service of more than six months between another CalPERS employer and Nevada County) 2%@62

CalPERS Safety tiers: Tier 1 (Classic-former employees originally hired on or before 12/13/12 and are returning to Nevada County) 3% @ 50. Tier 2 (Hired by a CalPERS employer between 7/2411-12/31/12 and coming to Nevada County with less than 6-months between separation from former CalPERS employer and hire date with Nevada County) 3% @ 55. Tier 3 (Hired by any CalPERS employer on or after 1/1/13) 2.7% @ 57. We encourage you to visit the CalPERS home page, www.calpers.ca.gov , to search related information about the retirement plans noted here so that you fully understand what your retirement formula means to you.

NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Any information on this page or documents and links are subject to change without notice.

Nevada County Human Resources Department

950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 option 2

Human.resources@nevadacountyca.gov

www.nevadacountyca.gov

Closing Date/Time: 11/12/2025 8:00 AM Pacific

Salary:

$68,634.00 - $83,787.96 Annually