Business Process Consultant Senior, Austin Financial Services

Job Description:

Business Process Consultant Senior, Austin Financial Services

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Our department provides a variety of financial services and programs. Austin Financial Services (AFS) serves residents, vendors, and City departments.

Our mission is to serve as a trusted steward of public resources with integrity and accountability to ensure a fiscally sound city.

Our staff supports a wide variety of financial processes, including preparing the annual budget and annual fiscal report, procurement processes, franchise agreements, real estate transactions, and overseeing the City’s investment portfolio and debt management.

As an internal support function within the larger City organization, AFS is proud to serve and act as a leader in financial management to its partner departments.

Job Description:

Purpose:

Responsible for leading the Department Executive Management team through the strategic planning process innovation, and performance measurement processes. Responsible for creating and revising process innovation, strategic planning, competitive analysis, corporate intelligence, and performance measurement processes. Analyzes, presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting management in the area of planning performance, and reorganization.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple, cross-functional, large projects, initiatives and teams.
  
• Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.
  
• Advises Executive Management team in defining and identifying key measures and performance targets.
  
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
  
• Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.
  
• Identifies, collects, and researches to complete data analysis.
  
• Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.
  
• Accountable for achievement of goals of the division.
  
• Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.
  
• Develops solutions to critical business issues and presents alternatives to executive management.
  
• Communicates project status to sponsors, stakeholders, and the rest of the department.
  
• Responsible for creating/revising models and methodologies which support consulting services.
  
• Develops project work plans and performs project management.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  
• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
  
• Knowledge of performance measures.
  
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
  
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
  
• Knowledge of leadership methodologies and supervisory responsibilities.
  
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
  
• Skill in providing internal consulting services.
  
• Skill in project management methods.
  
• Skill in handling conflict resolution to changes of current processes.
  
• Skill in negotiation of projects and program initiatives.
  
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
  
• Ability to look at situations systematically.
  
• Ability to work independently and with teams.
  
• Ability to understand, interpret and apply detailed and complex information.
  
• Ability to manage implementation of recommendations.
  
• Ability to lead and manage a multi-discipline workforce.
  

Minimum Qualifications:

Graduation with a bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.

Licenses and Certifications Required:

None.

Preferred Qualifications:

• Experience working with real estate and financial processes and data.
  
• Experience supervising staff, including assignment and monitoring of work
  
• Experience providing recommendations to leadership and guiding stakeholders through project implementation.
  
• Ability to travel to more than one work location.
  

Notes to Candidate:

Position Overview:

Austin Financial Services is seeking a Business Process Consultant Sr, to fill a key role on the Data, Strategy, and Process Support (DSPS) team. This position will lead continuous improvement projects and strategic planning across the Department.

Potential process improvement and strategic planning projects would cover the full spectrum of financial activities overseen by the Department and offer a great opportunity to significantly impact the efficient and timely delivery of financial services across the City. Activities lead by this position will focus on change management, annual goal planning, metric development and reporting, process documentation, development, and improvements.

This will require collaborating with functional areas across the Department and working to make improvements and strategy accessible and meaningful to staff at all levels of the organization.

The ideal candidate for this position will possess strong critical thinking skills and the ability to communicate effectively through different mediums with a diverse group of stakeholders.

Financial literacy is a valuable skill in this position and prior experience in financial services is a plus. Successful candidates can demonstrate the ability to thoroughly research and assimilate new information to develop subject matter expertise. Successful candidates will thrive in a team environment, have strong presentation skills, and be adept at collaborating with stakeholders across a variety of professional backgrounds and skillsets.

Pay Range: $80,490 - $102,200

Hours: Monday - Friday; 8:00 a.m. to 5:00 p.m.

Telework opportunities may be available after an initial training period. Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs.

Staff eligible to telework must be in the office for at least 40% of their scheduled work week.

Location: 124 W 8th St Austin, TX 78701

Application Details:

• A detailed, complete COA employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position.
  
• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  
• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
  
• A résumé is also required, but will not substitute for a complete COA employment application. Resumes are not accepted in place of a completed online application. It is the responsibility of the applicant to provide the detailed and relevant work experience, which would qualify them for the position.
  
• When completing the City of Austin employment application, the work experience listed must include a month and year.
  
• Incomplete applications will not be considered.
  
• Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.
  
• Use of AI is strictly prohibited to respond to the application and during the interview process.
  
• Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.
  
  

Additional Details:

• Austin Financial Services may close this job posting at any time after it has been advertised for seven (7) days, please apply as soon as possible if interested.
  
• This position may require a skills assessment.
  
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED equivalent, undergraduate and/or graduate degrees, will be required.
  
• This position will require a pre-employment Criminal Background Investigation (CBI).
  
• If you are selected as the top candidate for a position, we may contact your current and former employer, as well as the references listed in your application. Please be sure you have listed at least 3 previous supervisors in the application with correct contact information.
  
• If you are identified as a top military candidate or a veteran, you must provide a copy of your DD-214.
  

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-11-12