VETERANS SERVICES REPRESENTATIVE III

Job Description:

VETERANS SERVICES REPRESENTATIVE III

Description

Position/Program Information

EXAM NUMBER

MV8142A-EA

TYPE OF RECRUITMENT
Open Competitive Job Opportunity - Emergency

REPOSTING INFORMATION:
This announcement is a reposting to reopen the filing period.

FIRST DAY OF FILING
Applications will be accepted starting Monday, November 24, 2025, at 8:00 A.M. (PT) until Monday, November 24, 2025, at 5:00 P.M. (PT)

__________________________________________________________________

The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Military and Veterans Affairs is seeking qualified candidates to fill emergency Veterans Services Representative III vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Veterans Services Representative III.

DEFINITION
Performs lead duties and assists in overseeing the work of staff engaged in helping veterans and their beneficiaries in the preparation and filing of claims for benefits.

CLASSIFICATION STANDARDS
Positions allocable to this senior level class report to the Veterans Services Supervisor and provide technical direction to lower-level veterans claims assistants. Positions at this level are distinguished from Veterans Claims Assistant II by their lead responsibilities and involvement with the more complex and difficult claims for benefits. Incumbents must apply a high degree of knowledge and resourcefulness in the development and evaluation of eligibility for benefits and in solving problems related to the discovery of needed information to support benefit claims. Incumbents must possess a thorough knowledge of applicable county, state and federal laws and regulations related to all areas of assisting veterans and their beneficiaries in the preparation of claims for benefits. They must also have knowledge of the organization and procedures of the Veterans Administration and the State Department of Veterans Affairs; medical terms used in legislation, regulations, and claims presentation; community resources available to veterans and their beneficiaries; and the principal sources of information important in completing veterans claims.

Essential Job Functions

• Provides guidance and educates veterans and their beneficiaries of their rights and the benefits available through federal, state, or local agencies, including compensation, rehabilitation, insurance, pensions, education, medical care, and other benefits.
• Conducts complex, specialized, or sensitive research and analysis of legal and related sources (e.g., regulations, statutes, court decisions, legal documents, and medical records) to support the preparation of benefits documents for benefits application review and approval.
• Provides direct support to homeless veterans by working with housing authorities, other agencies, and the U.S. Department of Veterans Affairs to match them with housing, and secure supportive services.
• Prepares and submits appeals for claims that are denied, when justified.
• Develops and submits various claims on behalf of veterans and their beneficiaries and presents evidence of veterans eligibility and entitlement to federal, state, and local agencies.
• Secures vital documentation in support of applications for benefits and/or claims for veterans and their beneficiaries.
• Interviews veterans and beneficiaries to obtain comprehensive information about home environment, family relationships, and personality traits that may have a bearing on the client's medical and mental health, treatment, and recovery.
• Provides lead direction, training, work review, and evaluation of activities of lower-level Veterans Claims Assistants.
• Assists the supervisor in setting work priorities, coordinating and scheduling assignments, and establishing goals and objectives.
• Assists in identifying potential contributors and donors, and preparing grant proposals to support and fund veterans programs and services.
• Assists in reviewing and analyzing legislation impacting veterans programs and services.
• Conducts comprehensive interviews with veterans and their beneficiaries to assess personal, medical, and mental health factors, and serve as a liaison with public and private agencies to ensure access to appropriate health, mental health, and social services.
• Evaluates benefit claims and assists in providing guidance on military and veterans programs.
• Plans and develops new veterans assistance programs; and special projects; and assists the Supervisor, Veterans Claims in the implementation and coordination of newly approved programs.
• Participates in field calls, such as visits to homes, hospitals, and/or other agencies on an as needed basis for persons unable to come to the office.
• Conducts administrative case management, including recording all customer interactions and claims activities by preparing case file notes and by conducting electronic records management.
• Develops public engagement opportunities or participates in events for public engagement, including education events for veterans benefits and programs, and events for other County departments, private organizations, other government agencies, and families of veterans, to increase awareness and understanding of veterans and homelessness, incarceration, typical behaviors and challenges, and resources.
• Closely works, interacts, and engages with internal and external stakeholders, partners, and customers.
• Collects, prepares, and analyzes descriptive and statistical data pertaining to veterans issues; and generates, audits, and prepares reports to identify and develop new program requirements that meet the needs of veterans and their beneficiaries.
• Attends and participates in workgroups, meetings, committees, conferences, and trainings.
• Stays current in new developments and industry trends related to federal, state, and local laws, rules, regulations, and policies through continued education.
• Assists in the preparation of departmental program reporting to the state and/or federal government.
• Acts on behalf of the Supervisor, Veterans Claims in the latter's absence.
• Assists with answering calls and greeting the public, as needed.
• May be required to drive to and from various facilities to perform essential functions of the position.

Requirements

MINIMUM REQUIREMENTS

• Option I: Four years of experience as a veteran's service officer or equivalent working with a governmental agency or with a veteran's organization accredited by the Veterans Administration. A bachelor’s degree* from an accredited college or university can substitute one year of the required experience.
• Option II: Two years of experience as a Veterans Claims Assistant II (Veterans Services Representative II).

You MUST meet at least one of the above requirements in order to be appointed to fill any vacancies related to this recruitment.

SPECIAL REQUIREMENT INFORMATION
*To receive credit for your education, include a copy of your official diploma, official transcript, or letter/certificate from an accredited institution along with your application or email it to hr@mva.lacounty.gov within seven (7) calendar days from the end of the filing period. The document should show the date the degree was conferred and be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812 PPG123.pdf and https://file.lacounty.gov/SDSInter/dhr/205105 PPG 123 ACE Resource Guide.pdf

You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

LICENSE
A valid California Class C Driver License is required.

PHYSICAL CLASS
II - Light. Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping, or squatting. Considerable walking may be involved.

OTHER REQUIREMENT
Applicants must be able to perform the essential functions of this classification, with or without a reasonable accommodation.

A valid California Department of Veterans Services Representative accreditation issued by the California Department of Veterans Affairs (CalVet) is required within 12 months of appointment.

Additional Information

EXAM CONTENT:
Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

APPLICATION AND FILING INFORMATION:
Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add HR@mva.lacounty.gov and kpapazyan@mva.lacounty.gov , as well as noreply@governmentjobs.com , and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

SOCIAL SECURITY NUMBER:

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For applicants who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Refer to their website for more information: http://lacountylibrary.org.

NO SHARING OF USER ID, EMAIL AND PASSWORD:

All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The County is committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst various groups of people. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Department Contact Name: MVA Examinations
Department Contact Phone: (213) 765-9624
Department Contact Email: HR@mva.lacounty.gov

SUPPLEMENTAL QUESTIONNAIRE:
The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements. Please fill out your application and minimum questionnaire completely and correctly to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your actual job title, beginning and ending dates, description of work performed, total number of hours worked (full or part-time). Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for this job. Your application will be rejected if it is incomplete. We may reject your application at any time during the selection process.

COUNTY OF LOS ANGELES EMPLOYMENT INFORMATION:
Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

EQUAL EMPLOYMENT OPPORTUNITY/NON-DISCRIMINATION STATEMENT:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/.

TESTING ACCOMMODATIONS FOR APPLICANTS:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.

FAIR CHANCE:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

EMPLOYMENT ELIGIBILITY:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

CAREER PATHFINDER:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.

For detailed information, please click here

Closing Date/Time: 11/24/2025 5:00 PM Pacific

Salary:

$61,981.20 - $83,515.68 Annually