Patient Services Supervisor

Texas Tech University Health Sciences Center Lubbock, TX

Location: Lubbock, TX
Categories: Public Health
Job Type: Full Time
Posted: Dec 31, 2025

Job Description:

Patient Services Supervisor

Description

Patient Services Supervisor
43316BR
43316BR

Position Description
Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.

Major/Essential Functions

Duties are, but not limited to- working closely with the head nurse, Associate Clinic Director and Senior Clinical Department Administrator.
As the supervisor of the Patient Services Specialist team, you will be a positive and professional role model. Will be leading the PSS team of around 12 employees. Will be expected to be a good role model and teach the team to grow and strive to do their best at all times.
Will continually observe and give feedback on employees performance, if improvement is needed, work closely with the employee, make a growth plan and work to make the employee successful.
If needed for negative actions, will coach and closely monitor the employee. Will create an action plan, approved by the Office Manager and presented to the employee.
Will help the Associate Clinic Director interview applicants for PSS positions.
Will be expected to learn all the programs and processes in order to teach and guide the team.
Will lead daily morning meetings with the team.

Required Qualifications
High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=904280

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

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Patient Services Supervisor