Patient Services Specialist

Job Description:

Patient Services Specialist

Description

Patient Services Specialist
43354BR
43354BR

Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Receive all incoming calls and faxes for the clinic and take information from incoming calls or faxes to handle or distribute them accordingly.
• Responsible for scheduling or rescheduling all patient appointments for the clinic. Working on the appointment reminder and wait list to ensure patients' appointments are scheduled as prescribed.
• Receive patients, verify and update their demographics and insurance information. Obtain current consents. Assist patients with forms. Scan appropriate forms and information in EMR(electronic medical records).
• Check patients out of the clinic, including copays and scheduling follow-up appointments.
• Prepare and organize daily deposits in accordance with the clinic's designated policies and procedures.
• Document collected funds correctly according to policy and procedure. Responsible for cash bags.
• Correspond with patients who have missed appointments.
• Obtain referrals for all plans that require a referral. Ensuring the patient's medical record number, provider and date of service are documented on the referral form.
• Contact patients regarding changed or rescheduled appointments and make the necessary updates in IDX.
• Obtain/update patient photo in the EHR(electronic health records) system.
• Obtain insurance authorizations and eligibility for essential personnel designation.

Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=904533

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

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