Manager, Parking Operations

Job Description:

Manager, Parking Operations

Description

Type of Appointment: Full-Time, At-Will

Job Classification: Administrator I

Anticipated Hiring Range: Up to $108,000 annually (Commensurate with skills and qualifications)

Work Hours: Monday - Friday, 7am - 4pm, unless otherwise notified

Recruitment Closing Date: January 22, 2026

THE DEPARTMENT:

The University Police Department (UPD) is responsible for law enforcement, physical security, and emergency response at Cal Poly Pomona. The department is staffed by trained police officers, professional civilian staff and auxiliary personnel and is operational 24 hours-a-day, year-round. The peace officers of this department have statewide police authority, and are vested with the same law enforcement powers and responsibilities as the municipal police or sheriff's departments in any California community. The department serves as "first responder" for a broad range of crisis issues on the campus including medical aid calls, injuries and environmental emergencies. The department is responsible for response to all emergencies, crime reports and investigations on campus (except homicides and missing persons per the Kristin Smart Act). In addition, the department offers a wide range of programs and services designed to enhance the safety and security of the community and support the mission of the university. These responsibilities are carried out through a set of core values that reflect commitment to the highest standards of excellence and incorporate the community oriented policing philosophy. The University Police Department is part of the Administrative Affairs Division whose mission is to provide quality fiscal, human and facility services in support of the university community through partnerships and innovative solutions.

DUTIES AND RESPONSIBILITIES:

Parking Operations and Services

• Ensures and effectively plans for customer-oriented services including design and distribution of parking permits, special permits, visitor pay and display dispensers, the parking information booth and parking lot signage.
• Effectively operates two customer service centers one located at the Police and Parking Services building and the other an information booth on Oak Ln.
• Monitors lighting, telephones, alarms and other safety equipment throughout the campus to ensure they are functioning properly, participates in emergency response as needed.
• As needed, responds to the information desk for in person inquiries to Parking & Transportation Services.
• Ensures that preventative maintenance is tracked/performed on department vehicles in a timely manner.
• Represents the department in committees and presentations.
• Maintains the department business continuity plan related to parking operations and emergency preparedness.
• Attends meetings, webinars, conference calls, and training related to parking & transportation.
• Assesses the transportation patterns on and off the campus and makes appropriate and timely changes to routes, staffing, and shuttle services.
• Supports the development of all transportation schedules and route maps and connectivity to public transportation within the surrounding communities; publishes them broadly to the campus community.
• Implements and manages vendor contracts associated with alternative transportation and provide commuter solutions to the campus community.
• Works closely with Procurement Services to ensure contracts are valid and maintains effective working relationships with the administrator of the contracted service. Ensures that campus and contracted shuttle drivers are trained and licensed in accordance with state law and campus policy.
• Ensures that campus-owned shuttles conform to rules and regulations required by the California Highway Patrol and state laws.
• Establishes clear procedures for parking enforcement to ensure consistency of citations issued at the campus.
• Establishes efficient and accountable procedures for the collection, accounting, and deposit of all coin and cash revenue through pay and display machines, and the parking information booth.
• Provides leadership and guidance for complimentary services provided to the campus community (i.e. Door unlocks battery jump-start.)
• Provides leadership and oversight for staff engaged in traffic direction services as needed.
• Participates in preparatory meetings regarding special events to assist with parking solutions.
• Participates in on-campus events where Parking employees are required to provide support during normal working hours, after hours or on weekends to provide information to visitors, campus community members or community guests.

Administrative Staff, Parking Officers, Student Assistants

• Directs workflow and daily operations of Administrative Staff, Parking Officers, Student Assistants
• Directs work assignments.
• Monitors work performance and field observations to implement procedural changes.
• Prepares work schedules, including overtime.
• Provides instruction and ongoing training for subordinates.
• Provides guidance to other staff when processing specialized assignments, such as pay station repairs, money collections, and collaborating with the cashier's office.
• Assists the Lieutenant with investigations and disputes related to Parking Officers actions, such as citation appeals.
• Writes and administers performance reviews for direct report staff.
• Creates operational procedures and associated manuals. Directs and assigns tasks to a group of Student Assistants and provides oversight of the Department’s Student Assistant Program.
• Oversees the logistical process of interviewing, hiring, training, and leading student assistants.
• Makes decisions regarding hiring student assistants, performance-related concerns, corrective action, termination, etc.
• Writes and administers performance evaluations.
• Prepares work schedules including assignment of projects, work areas, etc.

Administrative

• Responds to phone, e-mail, mail, and in-person inquiries from the campus community, visitors, and other off-campus guests regarding safety, parking and transportation concerns.
• Maintains inventory of department's equipment and coordinates pre-approved orders of equipment when necessary.
• Prepares facilities work order requests for approval pertaining to parking lot, structure maintenance, and other related campus structures as needed.
• Coordinates vehicle inspections and approved vehicle maintenance.
• Prepares requisitions for approval (i.e. requesting change from cashier's office, ordering of hangtags and signage, printing services, etc.).
• Communicates in a timely manner with the PD/PTS/UHS Marketing Coordinator regarding changes in parking rules and regulations, special events information, safety broadcast, etc., to ensure that the department's website is always up to date, accurate and informative.
• Collaborates with Marketing Coordinator on department flyers, graphics and parking permit designs.

QUALIFICATIONS:

• Bachelor's Degree - Bachelor's degree with coursework in business administration, public administration, city, regional, transportation planning OR five (5) years of progressively responsible professional work experience in closely related field.
• At least five (5) years of progressively responsible professional work experience in parking and/or transportation services or a closely related field.
• Experience providing high levels of customer satisfaction, leading staff, developing operational plans, and encouraging individual/team innovation and continuously improving existing services.
• Experience with parking/transportation programming, and implementation; familiarity or experience working with technology partners, other educational institutions; and familiarity or experience working with and planning for vehicle access and parking, pedestrian and bicycle facilities, and ridesharing.
• Position may require the ability to attend Peace Officers Standards and Training (POST) programs related to public safety support.
• Knowledge of and ability to use the applicable public safety related equipment.
• Working knowledge of or ability to learn applicable procedures and regulations related to campus security, public safety and parking.
• Ability to detect and appropriately respond to potential hazardous or crime situations.
• Ability to observe and recall details and incidents.
• Ability to act and resolve parking, traffic and other problems.
• Ability to write standard incident reports in a clear and concise manner.
• Ability to interact with a wide range of individuals including the campus community, general public, and law enforcement personnel.
• Ability to handle sensitive situations with tact, discretion and confidentiality.
• Must demonstrate sound judgment in emergency and sensitive situations.
• Strong written and oral communications skills.
• The ability to provide guidance and motivates others.

PREFERRED QUALIFICATIONS:

• Experience in parking operations or related field
• Time management, problem solving, conflict resolution, and community relations skills
• Self-motivated
• Ability to work effectively with a wide range of individuals and groups in a professional, service-oriented environment
• Supports the mission and values of the department and university
  
  

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the CSU Out-of-State Employment Policy .

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the CSU Background Check Policy .

CSU Classification Salary Range

This position is part of the Management Personnel Plan (MPP) bargaining unit M80. The CSU Classification Standards for this position are located on the CSU Classification Standards website. The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $X,XXX and maximum $X,XXX per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to the Acceptable I-9 website .

University Driving Requirements

Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Driver’s license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points, if their license is Class C or, 4. Not have more than 5 DMV Points, if their license is Class A, B, or C with endorsements. For more information, go to the Authorized University Driver Policy .

Conflict of Interest

This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to the CSU's Conflict of Interest Policy .

Outside Employment Disclosure

Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. For more information, go to the Outside Employment Disclosure Policy .

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at the Child Abuse/Neglect Reporting policy .

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster .

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices .

Equal Employment Opportunity

Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.

Advertised: Jan 08 2026 Pacific Standard Time
Applications close: Jan 22 2026 Pacific Standard Time