Customer Service Manager

Job Description:

Customer Service Manager

Description

Customer Service Manager - Field Coordinator Region 5

License Office Bureau (LOB)

Department of Revenue

(Applicants must reside within the counties listed below or neighboring counties)

DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Customer Service Managers partner with other bureaus within MVDL to help train and educate the license office staff around the state. Team Members work in an exciting, fast paced environment that will utilize your technical expertise and professional skills.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Provide technical assistance and training to contract license offices on procedures and transactional processing
• Conduct inspections of license office general operations to ensure licensing transactions and money are handled according to established procedures
• Monitor license office contractual requirements for compliance
• Overnight stays will be required occasionally (at least once a month or more)
• Routinely travel at least monthly to approximately 13 contract license offices located in Saint Louis City and Saint Louis County

CORE COMPENTENCIES NEEDED:

• Strategic Thinking
• Computer Literacy
• Assertiveness
• Effective Writing
• Self-Directed
• Attention to Detail
• Clear Communication
• Team Building
• Organizational Abilities
• Professionalism

QUALIFICATIONS:

• 5-7 years of relevant customer service experience and 2-4 years of supervisory experience
• Knowledge and understanding of Motor Vehicle/Marine titling and registration policies and procedures
• Knowledge and understanding of Driver License policies and procedures
• Professional or technical experience in a license office
• Considerable knowledge of the principles and techniques of effective management, supervision and organization
• Working knowledge and understanding of license office operations
• Must have the ability to communicate clearly and concisely in writing and when speaking
• Work collaboratively with contractors, DOR team members, and the citizens of Missouri
• Able to assess, evaluate and appropriately coach license office staff
• Hold and maintain a valid Driver License
• Physically able to stand or sit for long periods, drive long distances and lift at least 50 lbs

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources office at (573) 751-1291.

The State of Missouri is an equal opportunity employer.

Salary:

$46,780.56-$51,712.80 per Year