Customer Service Representative l

Job Description:

Customer Service Representative l

Description

Customer Service Representative l
at The City of Fort Worth
Park & Recreation

Pay Range: $18.00 - $21.76/hr.| $37,440 - $45,253 annual compensation

Job Posting Closing on: Monday, January 26, 2026

Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work required

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Customer Service Representative I job is available with the City of Fort Worth Property Management Department. The Property Management Department consists of four divisions including Facilities Management, Fleet Services, Real Property and General Services. Property Management is a large, fast-paced, and rewarding department that is responsible for a wide array of services including: maintenance of the majority of City facilities, maintaining the City's fleet, land and property acquisitions including right-of-way and easement acquisitions. The Department is seeking to hire a qualified professional Customer Service Representative I to warmly greet and assist visitors at City Hall.

Minimum Qualifications:

• High school diploma/GED and no previous experience required.
• Valid Texas driver's license
• CJIS clearance

Preferred Qualifications:

• Knowledge of effective methods and techniques of customer service, including critical thinking, ability to communicate clearly and concisely, both orally and in writing, and respond to requests and inquiries from visitors.
• Knowledge of principles and practices of data entry and record keeping, including the ability to maintain and update a variety of accurate files, records and reports.
• Knowledge of modern office procedures, methods and equipment including computers and knowledge of MS Office software.
• Bi-lingual (English and Spanish) preferred.

The Customer Service Representative l job responsibilities include:

• Greet all visitors entering City Hall with quality customer service.
• Serve as the initial point of contact for all visitors' questions and concerns
• Validate visitors for meetings with designated City staff in all City Departments
• Escort visitors to their destination at the building, including assistance to access each floor
• Assist with the registration of visitors and maintain and update visitor logs and records daily
• Respond to customer inquiries and complaints in a timely and efficient manner, resolve problems within area of assignment, explain applicable policies and procedures to visitors and enforce adherence, as required

Working Conditions and Physical Demand

Depending on assignments, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects.

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Apply Now! Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Closing Date/Time: Monday, January 26, 2026

Salary:

$18.00 - $21.76/hr.| $37,440 - $45,253 annual compensation