Community Center Customer Service Rep

Job Description:

Community Center Customer Service Rep

Description

If you are a current City of Olathe employee, please click this link to apply through your Workday account.

Employment Type
Part Time (up to 19 hours)

Job Summary

Do you enjoy working with people and helping answer questions? Do you pride yourself on being organized and tactful? The City of Olathe is looking for a friendly face to help with a variety of responsibilities as part of our Customer Service team working part-time at the front desk of the Olathe Community Center. If you want to join a team that focuses on continuous improvement, innovation, and collaboration while providing valuable assistance to the Olathe public, this job may be just the fit for you!

VARYING WORK HOURS RUN 7 DAYS A WEEK

STARTING HOURLY PAY RANGE: $17.50 - $18.43 BASED ON EXPERIENCE

For more details, review the full job details and requirements below.

The Customer Service Representative I performs a variety of routine customer service-related functions such as handling telephone calls, processing Point of Sale (POS) transactions, assisting customers with questions and directions. The Customer Service Representative I is part of a job progression that includes Customer Service Representative I, II, and III.

Key Responsibilities

• Greets customers and visitors with excellent customer service in a fast paced environment; responds to customer inquiries in-person and through phone, email, or chat; provides routine information and instruction regarding services, programs, and facilities; actively works towards the successful resolution of customer concerns and escalates matters according to established practices.
  
• Maintains customer records, information, and other details in support of services or programs; uses systems and technology to support customers with forms, registrations, purchases, and other program requirements.
  
• Follows facility and program policies and practices; monitors customer access to facility and programs and enforces policies with respect and consistency.
  

Qualifications

Experience: Two years of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions. The successful candidate will also need strong customer service, time management, and organization skills.

Education: A high school diploma or equivalent is required.

Licenses & Certifications: None

Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish preferred.

Environmental or Physical Demands: May be required to lift at least 20 lbs.