Human Services Administrator

Job Description:

Human Services Administrator

Description

CAREER DESCRIPTION



Child Support Services Manager

(Human Services Administrator)

SALARY INFORMATION
Salary may be negotiable within the range listed above, based on position requirements and successful candidate’s qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC
This recruitment is being held to establish an open eligible list to fill current and future Human Services Administrator positions. The eligible list established may also be used to fill similar and lower-level classifications throughout the County of Orange.

DEADLINE TO APPLY

This recruitment will remain open for a minimum of five (5) business days and is currently scheduled to close on Monday, March 30, 2026, at 11:59 P.M. (PST) Qualified applicants are encouraged to apply immediately.

CHILD SUPPORT SERVICES (CSS)
Orange County Child Support Services (CSS) is an award-winning, forward-thinking agency of over 300 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing Customers, Staff, Business Efficiencies, and Performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.

Click here for more information of Child Support Services.
Click here for more information on the County of Orange.

THE OPPORTUNITY
The selected candidate(s) will supervise and oversee a functional area of CSS with the common mission of providing efficient and effective direct or indirect child support services.

CSS may use the Eligible List to fill Human Services Administrator position(s) in one or more areas including Case Management Operations, Customer Support Operations, Program Support Services, or any other area as department needs arise.

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess four (4) years of progressively responsible experience in the human services program and will demonstrate the following competencies:

Human Services Experience & Technical Skills

• Vast experience working with human services laws, regulations and policies
• Significant experience performing program, organizational or administrative analysis, legislative analysis and/or high-level casework
• Experience in evaluating and managing resources to align with workloads and establish adequate service levels/customer response timeframes
• Substantial experience facilitating and coordinating projects and teams, providing project leadership, advice and recommendations, technical direction and expertise, ability to evaluate progress, and resolution of issues related to project areas or work assignment
• Robust experience in managing projects, developing timelines and documenting findings
• Demonstrated ability to lead organizational change initiatives by applying structured change management methodologies, fostering stakeholder engagement, and driving adoption of new processes and technologies to achieve strategic objectives
• Broad experience in collaborating with external organizations and building strategic partnerships for the benefit of the community and program
• Substantial experience in marketing campaigns and branding to support program awareness and effective communication

Results Focused & Decision Making

• Accomplishes day-to-day operational and administrative assignments while demonstrating appropriate sense of urgency
• Achieves expected quality and quantity of results, and appropriate focus on outcomes
• Anticipates and meets customer needs, balances short-term and long-term goals
• Strong customer service focus through direct customer contact and/or commitment to the department's mission and the families we serve
• Gathers pertinent data, sufficient facts before making decisions, makes decisions based on sound logic
• Recognizes potential adverse consequences of actions
• Incorporates educated risk management and mitigation strategies into planning

Effective Communication

• Listens effectively, presents ideas and complex materials clearly, logically and concisely
• Shares information with appropriate staff, maintains open and productive dialogue with peers
• Effective administrative and communication skills to accomplish duties and responsibilities, and coach staff in accomplishing their responsibilities
• Strong verbal and presentation skills
• Keeps management appropriately informed on progress
• Strong written skills to prepare various documents, including but not limited to, proposals, assessments, project plans, etc.

Collaboration & Teamwork

• Shares specialized knowledge freely with others, establishes/maintains productive working relationships, and provides learning opportunities for growth to those in and outside of unit
• Involves appropriate people in plans and decisions, recognizes and respects the value of diversity and differing opinions
• Addresses difficult issues immediately; minimizes personal conflict or divisiveness within work unit
• Forms cooperative working relationships with others, and breaks down barriers to the accomplishment of departmental goals

Supervision & Leadership

• Demonstrates ability to organize staff to consistently achieve required day-to-day tasks
• Provides accurate and effective performance evaluations to subordinates, addresses personnel issues and performs necessary documentation and disciplinary actions as required
• Seeks out and positively accepts staff-initiated recommendations for improved productivity, better service or cost savings
• Takes responsibility for own actions regardless of outcomes
• Consistently applies high ethical standards of behavior to work assignments, decision-making and associations
• Ability and commitment to leading employees to meet goals and objectives while identifying and cultivating their talents
• Possesses sufficient level of self-awareness to recognize personal impact on others
• Understands the difference between work excellence and perfection, and applies a productive balance between the two
• Champions a positive and engaged work environment wherein individuals and teams can thrive

MINIMUM QUALIFICATIONS
Click here to learn more about the Minimum Qualifications for the Human Services Administratorclassification as well as the physical & mental requirements and the environmental conditions.

Special Requirements: Must pass a background investigation to the satisfaction of the Department of Child Support Services.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.

Application Appraisal Panel (AAP) | Application Review (Weighted 100%)
An Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate the application and supplemental questionnaire for job knowledge, competencies, and related experience described above. Only the most successful candidates will be placed on the eligible list.

Based on the Department's needs, the selection procedure listed above may be modified. All applicants will be notified of any changes in the selection procedure.

Eligible List
Once all assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference: The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.

ADDITIONAL INFORMATION

Please see below for important information regarding COVID-19 related recommendations.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.
EMAIL NOTIFICATION : Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at http://www.governmentjobs.com

FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Jennifer Ramirezat (714) 347-8385 or [email protected].

EEO INFORMATION


Orange County, as an equal employment opportunity employer,

encourages applicants from diverse backgrounds to apply.

Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
  http://www.ocers.org/active-member-information.
• Paid Leave: Twelve holidays per year plus sick and vacation time
• Health & Dependent Care Reimbursement Accounts
• Dental Insurance: County pays 100% of employee and dependent premiums
• Paid Life Insurance: $100,000 life insurance policy
• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
• Paid Short & Long Term Disability insurance programs
• 457 Defined Contribution Program

*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 3/30/2026 11:59 PM Pacific

Salary:

$96,075.20 - $133,078.40 Annually